How To Fix SRM_BR086 - Cannot print documents (conversion server does not exist)

SAP Error Message - Details

• Message type: E = Error

• Message class: SRM_BR - Records Management Browser

• Message number: 086

• Message text: Cannot print documents (conversion server does not exist)

What causes this issue?

The documents could not be printed (missing conversion server).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

An external conversion server is required to print the content of
documents. This server uses the XDC interface to convert the documents.
This server has either not been installed or is not available.
Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRM_BR086 - Cannot print documents (conversion server does not exist) ?

  The SAP error message SRM_BR086, which states "Cannot print documents (conversion server does not exist)," typically occurs in the context of SAP Supplier Relationship Management (SRM) when the system is unable to find a conversion server for document printing. This can happen for various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Missing Conversion Server Configuration: The conversion server that is supposed to handle the document conversion for printing may not be configured in the system.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the conversion server.
  Server Down: The conversion server may be down or not running.
  Authorization Issues: The user or system may not have the necessary authorizations to access the conversion server.
  Incorrect Printer Settings: The printer settings in the SAP system may not be correctly configured to point to the conversion server.
  
  Solutions:
  
  
  Check Conversion Server Configuration:
  
  Go to transaction SPAD (Spool Administration) in SAP.
  Check the configuration of the conversion server under the "Output Devices" section.
  Ensure that the conversion server is correctly defined and active.
  
  
  
  Verify Network Connectivity:
  
  Ensure that the SAP system can communicate with the conversion server. You can use tools like ping or telnet to check connectivity.
  Check firewall settings that might be blocking access to the conversion server.
  
  
  
  Check Server Status:
  
  Verify that the conversion server is up and running. If it is down, restart the server or contact your system administrator.
  
  
  
  Review Authorizations:
  
  Ensure that the user or system has the necessary authorizations to access the conversion server. This may involve checking roles and permissions in the SAP system.
  
  
  
  Printer Configuration:
  
  In transaction SPAD, check the printer settings to ensure that they are correctly configured to use the conversion server.
  Make sure that the output device is correctly set up and that the device type is compatible with the documents being printed.
  
  
  
  Check Logs:
  
  Review the SAP system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for SRM and spool administration for more detailed information on configuring and managing conversion servers.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue related to the SRM_BR086 error message. If the problem persists, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.