How To Fix SPPF_MEDIA_CRM011 - Object type in customizing & does not match type in workflow template &

SAP Error Message - Details

• Message type: E = Error

• Message class: SPPF_MEDIA_CRM - PPF: Message Class for New Media (CRM)

• Message number: 011

• Message text: Object type in customizing & does not match type in workflow template &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SPPF_MEDIA_CRM011 - Object type in customizing & does not match type in workflow template & ?

  The SAP error message SPPF_MEDIA_CRM011 typically indicates a mismatch between the object type defined in the customizing settings and the object type expected in the workflow template. This error often arises in the context of SAP CRM (Customer Relationship Management) when there is a discrepancy in the configuration of business objects and their associated workflows.
  Cause:
  
  Mismatch in Object Types: The object type defined in the customizing settings does not match the object type that the workflow template is expecting. This can happen if the workflow template was modified or if the customizing settings were changed without updating the workflow.
  Incorrect Workflow Template: The workflow template being used may not be appropriate for the object type being processed.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), there may be inconsistencies in the object types due to missing or incomplete transports.
  
  Solution:
  
  
  Check Customizing Settings: 
  
  Go to the customizing settings in SAP (transaction SPRO) and verify the object type settings. Ensure that the object type defined matches the one expected by the workflow template.
  Navigate to the relevant customizing path for the business object and check the settings.
  
  
  
  Review Workflow Template:
  
  Use transaction SWDD (Workflow Builder) to open the workflow template that is causing the error. Check the object types used in the workflow and ensure they align with the customizing settings.
  If necessary, adjust the workflow template to match the correct object type.
  
  
  
  Transport Consistency:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly.
  If there are discrepancies, you may need to re-transport the relevant objects or manually adjust the settings in the target system.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the workflow to ensure that the error no longer occurs. Create a new instance of the business object and trigger the workflow to verify functionality.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to the specific error message for any additional guidance or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SWDD: Workflow Builder
  SPRO: Customizing Implementation Guide
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the SPPF_MEDIA_CRM011 error in your SAP system.