How To Fix SPPF_MEDIA_CRM008 - BOR object type not entered in customizing or in workflow template

SAP Error Message - Details

• Message type: E = Error

• Message class: SPPF_MEDIA_CRM - PPF: Message Class for New Media (CRM)

• Message number: 008

• Message text: BOR object type not entered in customizing or in workflow template

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SPPF_MEDIA_CRM008 - BOR object type not entered in customizing or in workflow template ?

  The SAP error message SPPF_MEDIA_CRM008 indicates that there is an issue with the configuration of a Business Object (BOR) type in the context of SAP CRM (Customer Relationship Management) workflows. Specifically, it suggests that the object type has not been properly defined in the customizing settings or in the workflow template.
  Cause:
  
  Missing Customizing Entries: The BOR object type that is being referenced in the workflow is not defined in the customizing settings. This could happen if the object type was not created or if it was deleted.
  Incorrect Workflow Template: The workflow template may not have the correct BOR object type assigned, or it may be referencing an object type that does not exist.
  Transport Issues: If the configuration was transported from one system to another, there may have been issues during the transport that caused the object type to be missing.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to the relevant customizing path for your workflow and check if the BOR object type is defined.
  If it is missing, you may need to create it or adjust the existing settings.
  
  
  
  Review Workflow Template:
  
  Use transaction SWDD (Workflow Builder) to open the workflow template that is causing the error.
  Check the properties of the workflow and ensure that the correct BOR object type is assigned.
  If necessary, modify the workflow to reference the correct object type.
  
  
  
  Check for Transport Issues:
  
  If the issue arose after a transport, verify that all necessary objects were included in the transport request.
  You may need to re-transport the missing objects or manually create them in the target system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific BOR object type and workflows to ensure that you are following best practices.
  
  
  
  Testing:
  
  After making the necessary changes, test the workflow to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SPRO: Customizing Implementation Guide
  SWI1: Work Item Selection
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error message.
  SAP Community: Engage with the SAP Community forums for discussions related to similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue related to the SPPF_MEDIA_CRM008 error message in SAP.