How To Fix /SPE/OUTB_CRM012 - ERP system delivery not known in CRM for order &1 item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SPE/OUTB_CRM -

• Message number: 012

• Message text: ERP system delivery not known in CRM for order &1 item &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SPE/OUTB_CRM012 - ERP system delivery not known in CRM for order &1 item &2 ?

  The SAP error message /SPE/OUTB_CRM012 indicates that there is an issue with the delivery not being known in the CRM system for a specific order and item. This error typically arises in scenarios where there is an integration between SAP CRM and SAP ERP systems, particularly when trying to process or synchronize data related to sales orders and deliveries.
  Cause:
  
  Missing Delivery Information: The delivery for the specified order item may not have been created or may not exist in the ERP system.
  Data Synchronization Issues: There may be a problem with the data synchronization between the CRM and ERP systems, leading to discrepancies in the order and delivery data.
  Incorrect Configuration: The configuration settings for the integration between CRM and ERP might not be set up correctly, causing the system to be unable to find the delivery.
  Order Status: The order status may not allow for delivery processing, or the order may be in a status that does not permit further actions.
  
  Solution:
  
  Check Delivery Creation: Verify if the delivery has been created in the ERP system for the specified order and item. If not, create the delivery.
  Data Synchronization: Ensure that the data synchronization between the CRM and ERP systems is functioning correctly. You may need to run the relevant synchronization jobs or check for any errors in the data transfer.
  Review Configuration: Check the configuration settings for the integration between CRM and ERP. Ensure that all necessary settings are correctly configured to allow for the proper flow of data.
  Order Status Review: Check the status of the order in the CRM system. If the order is in a status that does not allow for delivery processing, you may need to change the status or take appropriate actions to enable delivery.
  Transaction Logs: Review transaction logs or error logs in both the CRM and ERP systems to identify any additional issues that may be causing the error.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log), SLG1 (Application Log), or ST22 (Dump Analysis) to investigate further.
  Integration Settings: Review the settings in transaction SPRO under the relevant integration sections for CRM and ERP.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for guidance on the integration between SAP CRM and ERP, as well as best practices for managing sales orders and deliveries.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.