How To Fix /SPE/OUTB_CRM009 - Multiple reference document numbers cannot be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SPE/OUTB_CRM -

• Message number: 009

• Message text: Multiple reference document numbers cannot be processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SPE/OUTB_CRM009 - Multiple reference document numbers cannot be processed ?

  The SAP error message /SPE/OUTB_CRM009 indicates that there are multiple reference document numbers that cannot be processed in the context of outbound processing, typically related to CRM (Customer Relationship Management) or sales processes. This error often arises when the system encounters a situation where it expects a single reference document but finds multiple entries instead.
  Causes:
  
  Multiple References: The most common cause is that the system is trying to process a transaction that has multiple reference documents associated with it, which it cannot handle in a single operation.
  Data Inconsistency: There may be inconsistencies in the data, such as duplicate entries or incorrect references in the database.
  Configuration Issues: The system configuration may not be set up to handle multiple references correctly, leading to this error.
  User Input Error: Users may inadvertently select multiple documents when only one is expected.
  
  Solutions:
  
  Check Reference Documents: Review the reference documents associated with the transaction. Ensure that only one reference document is selected for processing.
  Data Cleanup: If there are duplicate or incorrect entries in the database, clean up the data to ensure that only valid references exist.
  Configuration Review: Check the configuration settings in the SAP system related to outbound processing and CRM. Ensure that the system is set up to handle the expected number of reference documents.
  User Training: Provide training to users on how to correctly select reference documents to avoid selecting multiple entries when only one is needed.
  Debugging: If the issue persists, consider debugging the process to identify where the multiple references are being introduced and address the root cause.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that may help in troubleshooting, such as SE80 for object navigation or SE37 for function module debugging.
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Documentation: Review SAP documentation related to CRM and outbound processing for best practices and guidelines on handling reference documents.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.