How To Fix SOFFICEINTEGRATION117 - Application is not responding or is busy

SAP Error Message - Details

• Message type: E = Error

• Message class: SOFFICEINTEGRATION - Application and platform independent office integration

• Message number: 117

• Message text: Application is not responding or is busy

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SOFFICEINTEGRATION117 - Application is not responding or is busy ?

  The SAP error message "SOFFICEINTEGRATION117 Application is not responding or is busy" typically occurs when there is an issue with the integration between SAP and the Microsoft Office applications, particularly when trying to use functionalities that involve Office (like exporting reports to Excel or Word). Here are some potential causes, solutions, and related information:
  Causes:
  
  Office Application Not Responding: The Microsoft Office application (like Word or Excel) may be unresponsive or busy due to heavy processing or a large file.
  Add-ins Conflicts: Conflicts with other add-ins in Microsoft Office can cause it to hang or not respond.
  Network Issues: If the Office application is trying to access resources over the network, slow network performance can lead to timeouts.
  SAP GUI Version: An outdated version of the SAP GUI or Office integration components can lead to compatibility issues.
  Insufficient System Resources: Low memory or CPU resources on the machine can cause applications to become unresponsive.
  Corrupted Office Installation: A corrupted installation of Microsoft Office can lead to various issues, including this error.
  
  Solutions:
  
  Check Office Application: Ensure that the Office application is not busy or unresponsive. You can try to close and reopen it.
  Restart SAP GUI: Close the SAP GUI and restart it to see if the issue persists.
  Update Software: Ensure that both SAP GUI and Microsoft Office are updated to the latest versions. Check for any patches or updates that may address integration issues.
  Disable Add-ins: Temporarily disable any non-essential add-ins in Microsoft Office to see if that resolves the issue.
  Check System Resources: Monitor system performance (CPU, memory) to ensure that there are sufficient resources available. Close any unnecessary applications.
  Repair Office Installation: Use the repair feature in the Control Panel to fix any issues with the Microsoft Office installation.
  Check Network Connection: Ensure that your network connection is stable and that there are no issues accessing network resources.
  Increase Timeout Settings: If applicable, consider increasing the timeout settings for the integration in SAP.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or recommendations related to this error. SAP frequently publishes notes that address known issues.
  Logs and Traces: Review logs in both SAP and Microsoft Office for any additional error messages that could provide more context.
  User Permissions: Ensure that the user has the necessary permissions to access the Office applications and perform the required actions.
  Consult IT Support: If the issue persists, it may be beneficial to consult your IT support team for further assistance, especially if it involves network or system configurations.
  
  By following these steps, you should be able to diagnose and potentially resolve the "SOFFICEINTEGRATION117 Application is not responding or is busy" error in SAP.