How To Fix SOFFICEINTEGRATION020 - Direct display for documents not activated

SAP Error Message - Details

• Message type: E = Error

• Message class: SOFFICEINTEGRATION - Application and platform independent office integration

• Message number: 020

• Message text: Direct display for documents not activated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SOFFICEINTEGRATION020 - Direct display for documents not activated ?

  The SAP error message SOFFICEINTEGRATION020 indicates that the direct display for documents is not activated in the SAP system. This error typically occurs when users attempt to open documents (like Word or Excel files) directly from SAP, but the necessary integration settings are not configured correctly.
  Cause:
  The primary cause of this error is that the integration between SAP and the local office application (like Microsoft Office) is not properly set up. This can happen due to:
  
  Missing Configuration: The settings for document display in the SAP GUI or the Office integration settings may not be configured.
  Incorrect User Settings: The user profile may not have the necessary settings enabled for document display.
  Missing or Incorrect Installation: The required components for SAP Office Integration may not be installed or configured correctly on the client machine.
  
  Solution:
  To resolve the SOFFICEINTEGRATION020 error, you can follow these steps:
  
  
  Check SAP GUI Settings:
  
  Go to the SAP GUI options by navigating to Options > SAP GUI Options > Integration.
  Ensure that the "Enable Office Integration" option is checked.
  
  
  
  Configure Document Display Settings:
  
  In the SAP system, navigate to transaction SICF (HTTP Service Hierarchy Maintenance).
  Check if the service for the office integration is activated. Look for the service path /sap/bc/office and ensure it is active.
  
  
  
  User Profile Settings:
  
  Check the user profile settings in transaction SU01 (User Maintenance).
  Ensure that the user has the necessary authorizations and that the settings for document display are correctly configured.
  
  
  
  Install or Repair Office Integration:
  
  Ensure that the SAP Office Integration components are installed on the client machine. This may involve reinstalling or repairing the SAP GUI installation.
  Check if the correct version of Microsoft Office is installed and compatible with the SAP version.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. SAP Notes can provide patches or additional configuration steps that may be necessary.
  
  
  
  Consult Documentation:
  
  Review the official SAP documentation for Office Integration to ensure all necessary steps have been followed.
  
  
  
  Related Information:
  
  SAP Notes: Always check for the latest SAP Notes related to Office Integration and the specific error message.
  SAP Community: The SAP Community forums can be a valuable resource for troubleshooting and finding solutions shared by other users.
  System Administrator: If you are not able to resolve the issue, it may be necessary to involve your SAP Basis or system administrator for further assistance.
  
  By following these steps, you should be able to resolve the SOFFICEINTEGRATION020 error and enable direct display for documents in your SAP environment.