How To Fix SOAP_RFM_POSI024 - Payment use code for sales document ID &1 is incorrect; please try again

SAP Error Message - Details

• Message type: E = Error

• Message class: SOAP_RFM_POSI - SOAP Services for Retail POS Inbound Messages

• Message number: 024

• Message text: Payment use code for sales document ID &1 is incorrect; please try again

What causes this issue?

You have entered an invalid payment use code for the sales document ID.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter POS transaction payment use code as:
1 - for down payment for sales order
2 - for final payment for billing document

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SOAP_RFM_POSI024 - Payment use code for sales document ID &1 is incorrect; please try again ?

  The SAP error message SOAP_RFM_POSI024 indicates that there is an issue with the payment use code associated with a sales document ID. This error typically arises in the context of processing payments or financial transactions within the SAP system, particularly when using the Sales and Distribution (SD) module or related financial processes.
  Cause:
  
  Incorrect Payment Use Code: The payment use code specified for the sales document ID is not valid or does not match the expected values in the system.
  Configuration Issues: There may be configuration issues in the payment processing settings, such as missing or incorrect entries in the relevant tables.
  Data Entry Errors: The user may have entered the payment use code incorrectly, leading to the error.
  Document Status: The sales document may be in a status that does not allow for the specified payment use code to be processed.
  
  Solution:
  
  Verify Payment Use Code: Check the payment use code being used for the sales document. Ensure that it is valid and corresponds to the expected codes in the system.
  Check Configuration: Review the configuration settings related to payment processing in the SAP system. This may involve checking the relevant customizing settings in transaction codes like SPRO.
  Correct Data Entry: If the payment use code was entered manually, double-check for any typographical errors and correct them.
  Review Document Status: Ensure that the sales document is in a status that allows for payment processing. If the document is blocked or in a status that prevents payment, resolve those issues first.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on valid payment use codes and their configurations.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), VF03 (Display Billing Document), and FBL5N (Customer Line Item Display) to investigate the sales document and payment details.
  SAP Notes: Search for SAP Notes related to the error message SOAP_RFM_POSI024 for any patches or updates that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to process payments for the sales document in question.
  
  By following these steps, you should be able to identify and resolve the issue causing the SOAP_RFM_POSI024 error in your SAP system.