How To Fix SOAP_CCHECK016 - Message state "OPEN" but no corresponding messages in SRT_SEQ_MSG_QUE

SAP Error Message - Details

• Message type: E = Error

• Message class: SOAP_CCHECK - SOAP consistency check

• Message number: 016

• Message text: Message state "OPEN" but no corresponding messages in SRT_SEQ_MSG_QUE

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SOAP_CCHECK016 - Message state "OPEN" but no corresponding messages in SRT_SEQ_MSG_QUE ?

  The SAP error message SOAP_CCHECK016 indicates that there is an issue with the message state in the SAP system, specifically that the message is in an "OPEN" state but there are no corresponding messages found in the SRT_SEQ_MSG_QUE table. This can occur in scenarios involving SAP's web services and the SAP Process Integration (PI) or Process Orchestration (PO) components.
  Cause:
  
  Message Processing Issues: The message may have been created but not processed correctly, leading to a mismatch in the expected state.
  Database Issues: There could be a problem with the database where the message queue is stored, such as corruption or inconsistency.
  Configuration Errors: Incorrect configuration in the web service settings or in the integration scenario can lead to this error.
  Network Issues: If there are network problems, messages may not be sent or received properly, leading to an open state without corresponding entries in the queue.
  Timeouts: If a message processing takes too long, it may remain in an open state without being completed.
  
  Solution:
  
  Check Message Processing: Review the message processing logs to identify any errors or issues that occurred during processing. Use transaction codes like SRT_MONI to monitor the messages.
  Database Consistency Check: Perform a consistency check on the database to ensure that there are no issues with the SRT_SEQ_MSG_QUE table. You may need to consult your database administrator for this.
  Configuration Review: Verify the configuration settings for the web service and ensure that all necessary parameters are correctly set. Check the integration scenario settings in the Integration Directory.
  Network Troubleshooting: Ensure that there are no network issues affecting the communication between systems. Check firewalls, proxies, and network connectivity.
  Message Deletion: If the message is stuck and cannot be processed, you may need to delete the open message entry manually. This should be done with caution and ideally in consultation with your SAP Basis team.
  System Restart: In some cases, restarting the relevant SAP services or the entire system may help clear up any temporary issues.
  
  Related Information:
  
  Transaction Codes: Use SRT_MONI for monitoring web service messages, and SRT_UTIL for utility functions related to web services.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for web services and integration scenarios for more detailed guidance on configuration and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.