How To Fix SO955 - Fax could not be archived

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 955

• Message text: Fax could not be archived

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO955 - Fax could not be archived ?

  The SAP error message SO955, which states "Fax could not be archived," typically occurs when there is an issue with the archiving process of fax documents in the SAP system. This error can arise due to various reasons, including configuration issues, missing data, or problems with the underlying archiving infrastructure.
  Causes:
  
  Missing Configuration: The archiving object for faxes may not be properly configured in the SAP system.
  Authorization Issues: The user may not have the necessary authorizations to perform archiving operations.
  Database Issues: There may be issues with the database where the fax data is stored, such as connectivity problems or corruption.
  File System Issues: The file system where the archived documents are supposed to be stored may be full or inaccessible.
  Incorrect Parameters: The parameters set for the archiving process may be incorrect or not aligned with the system's requirements.
  
  Solutions:
  
  Check Configuration: Verify that the archiving object for faxes is correctly configured in the SAP system. This includes checking the settings in transaction SARA (Archive Administration).
  Review Authorizations: Ensure that the user attempting to archive the fax has the necessary authorizations. This can be checked in transaction SU53 or by consulting with your security team.
  Database Health Check: Perform a health check on the database to ensure it is functioning correctly. Look for any error logs or issues that may indicate a problem.
  File System Check: Check the file system where the archived documents are stored. Ensure there is enough space and that the system has the necessary permissions to write to that location.
  Review Archiving Logs: Check the archiving logs for any additional error messages or warnings that can provide more context on why the archiving failed. This can be done in transaction SARA or by reviewing the application logs.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional guidance for known issues.
  
  Related Information:
  
  
  Transaction Codes: 
  
  SARA: Archive Administration
  SOST: Send Requests (to check if the fax was sent successfully)
  SLG1: Application Log (to check logs related to archiving)
  
  
  
  SAP Documentation: Refer to the official SAP documentation for archiving and fax handling for more detailed guidance on configuration and troubleshooting.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.