How To Fix SO880 - User & is still used in SAPoffice.

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 880

• Message text: User & is still used in SAPoffice.

What causes this issue?

The SAP user is still in use in the SAPoffice environment.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In transaction SOUD you can call up an overview of the usage of the
SAPoffice user. SAPoffice users that are no longer used can be deleted
in this transaction. For details, refer to the documentation for the
transaction.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO880 - User & is still used in SAPoffice. ?

  The SAP error message SO880 indicates that a user is still being referenced in SAPoffice, which is a component of SAP that deals with document management and office integration. This error typically arises when you attempt to delete or modify a user who is still associated with SAPoffice functionalities, such as document distribution or workflow processes.
  Cause:
  
  Active User Sessions: The user may have active sessions or processes running in SAPoffice.
  Document Ownership: The user may own documents or be assigned to workflows that are still active.
  User Roles: The user may have roles or permissions that are still being utilized in SAPoffice.
  Configuration Issues: There may be configuration settings that prevent the user from being deleted or modified.
  
  Solution:
  To resolve the SO880 error, you can follow these steps:
  
  
  Check Active Sessions:
  
  Ensure that the user does not have any active sessions in SAPoffice. You can use transaction codes like SM04 or AL08 to check for active user sessions.
  
  
  
  Review Document Ownership:
  
  Check if the user owns any documents in SAPoffice. You can do this by navigating to the document management area and reviewing document ownership.
  
  
  
  Check Workflows:
  
  Investigate if the user is part of any active workflows. You can use transaction codes like SWI1 to check for workflow instances that involve the user.
  
  
  
  Remove User from Roles:
  
  If the user is assigned to roles or profiles that are still in use, consider removing them from those roles before attempting to delete or modify the user.
  
  
  
  Use Transaction SO10:
  
  If the user is still referenced in SAPoffice, you can use transaction SO10 to check for any office documents or settings that may be linked to the user.
  
  
  
  Consult with Basis Team:
  
  If you are unable to identify the cause, consult with your SAP Basis team or system administrator. They may have access to logs or additional tools to help diagnose the issue.
  
  
  
  Documentation and Cleanup:
  
  Once you have identified and resolved the references to the user, you can proceed to delete or modify the user as needed.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to SAPoffice and user management.
  Documentation: Review SAP documentation on user management and SAPoffice for best practices and guidelines.
  User Management Transactions: Familiarize yourself with relevant transactions such as SU01 (User Maintenance) and SU10 (Mass User Maintenance) for managing users effectively.
  
  By following these steps, you should be able to resolve the SO880 error and manage user accounts in SAPoffice effectively.