How To Fix SO863 - Error creating message contents

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 863

• Message text: Error creating message contents

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO863 - Error creating message contents ?

  The SAP error message SO863, which states "Error creating message contents," typically occurs when there is an issue with the generation of the message content in the SAP system. This error can arise in various contexts, such as when sending emails, notifications, or other forms of communication through the SAP system.
  Causes:
  
  Missing or Incorrect Data: The message content may rely on specific data that is missing or incorrectly formatted. This could include missing fields in the message template or incorrect data types.
  Configuration Issues: There may be issues with the configuration of the communication method (e.g., SMTP settings for email).
  Authorization Issues: The user or process attempting to create the message may not have the necessary authorizations to access the required data or execute the action.
  System Errors: There could be underlying system errors or inconsistencies in the SAP environment that are preventing the message from being created.
  Template Issues: If the message is based on a template, the template itself may be corrupted or improperly defined.
  
  Solutions:
  
  Check Data: Verify that all required data fields are populated correctly and that the data types are appropriate. Ensure that any dynamic data used in the message is available and correctly formatted.
  Review Configuration: Check the configuration settings for the communication method being used (e.g., SMTP settings for email). Ensure that the settings are correct and that the necessary services are running.
  Authorization Check: Ensure that the user or process has the necessary authorizations to create and send messages. You may need to review user roles and permissions.
  Examine Templates: If a template is being used, check its definition for any errors or inconsistencies. You may need to recreate or modify the template.
  System Logs: Review system logs (transaction codes like SLG1 for application logs) for any additional error messages or warnings that could provide more context about the issue.
  Debugging: If you have access to development tools, you can debug the process to identify where the error is occurring in the code.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SO10 (for text management) or SOST (for monitoring sent messages) to investigate further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical support team for further assistance.