How To Fix SO843 - LDAP attribute comparison was positive

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 843

• Message text: LDAP attribute comparison was positive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO843 - LDAP attribute comparison was positive ?

  The SAP error message SO843, which states "LDAP attribute comparison was positive," typically occurs in the context of SAP systems that are integrated with LDAP (Lightweight Directory Access Protocol) for user authentication and directory services. This error indicates that there is a mismatch or an unexpected condition related to the LDAP attributes during the user authentication process.
  Cause:
  The error can be caused by several factors, including:
  
  
  Attribute Mismatch: The attributes in the LDAP directory do not match the expected values in the SAP system. This could be due to incorrect configuration or data entry in the LDAP directory.
  
  
  Configuration Issues: The SAP system may not be correctly configured to communicate with the LDAP server, leading to unexpected results during attribute comparisons.
  
  
  User Data Issues: The user data in the LDAP directory may be incomplete or incorrect, causing the SAP system to find discrepancies when trying to authenticate or authorize users.
  
  
  Synchronization Problems: If there are synchronization issues between the SAP system and the LDAP directory, it may lead to inconsistencies in user attributes.
  
  
  Solution:
  To resolve the SO843 error, you can take the following steps:
  
  
  Check LDAP Configuration: Verify the LDAP configuration settings in the SAP system. Ensure that the connection parameters, such as the LDAP server address, port, and bind credentials, are correctly set.
  
  
  Review User Attributes: Check the user attributes in the LDAP directory. Ensure that the attributes expected by the SAP system (such as user ID, email, etc.) are correctly populated and match the values in the SAP user master data.
  
  
  Test LDAP Connection: Use tools or commands to test the connection to the LDAP server from the SAP system. This can help identify any connectivity issues.
  
  
  Check Logs: Review the SAP system logs (transaction codes such as SLG1) for more detailed error messages or warnings that may provide additional context about the issue.
  
  
  Synchronization: If applicable, ensure that any synchronization processes between the SAP system and the LDAP directory are functioning correctly. This may involve checking batch jobs or middleware that handle user data synchronization.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to LDAP integration for any specific guidance or troubleshooting steps.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  LDAP Documentation: Review LDAP documentation for details on attribute definitions and expected values.
  User Management: Familiarize yourself with user management processes in SAP, especially if you are using SAP Identity Management (IdM) or similar tools.
  
  By following these steps, you should be able to identify and resolve the cause of the SO843 error in your SAP system.