How To Fix SO837 - Name convention rules in LDAP service were not followed

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 837

• Message text: Name convention rules in LDAP service were not followed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO837 - Name convention rules in LDAP service were not followed ?

  The SAP error message SO837 indicates that there is a violation of naming convention rules in the LDAP (Lightweight Directory Access Protocol) service configuration. This error typically arises when the naming conventions for user IDs, group names, or other directory entries do not comply with the expected format defined in the LDAP schema.
  Cause:
  
  Invalid Characters: The user ID or group name may contain invalid characters that are not allowed by the LDAP schema.
  Length Restrictions: The name may exceed the maximum length allowed by the LDAP configuration.
  Format Issues: The naming format may not adhere to the required structure (e.g., missing required prefixes or suffixes).
  Case Sensitivity: LDAP is case-sensitive, and the naming conventions may require specific casing.
  
  Solution:
  
  Review Naming Conventions: Check the LDAP documentation or configuration settings to understand the required naming conventions. Ensure that all user IDs and group names comply with these rules.
  Modify User/Group Names: If you identify any names that do not conform to the rules, modify them to meet the required standards. This may involve renaming users or groups in the LDAP directory.
  Check for Invalid Characters: Ensure that the names do not contain any special characters or spaces that are not permitted.
  Test Changes: After making the necessary changes, test the LDAP connection again to see if the error persists.
  Consult SAP Documentation: Refer to SAP's official documentation for any specific guidelines related to LDAP integration and naming conventions.
  
  Related Information:
  
  LDAP Schema: Familiarize yourself with the LDAP schema being used, as it defines the structure and rules for naming entries.
  SAP Notes: Check SAP Notes for any known issues or updates related to LDAP integration and error SO837.
  System Logs: Review system logs for additional context or related error messages that may provide further insight into the issue.
  SAP Community: Engage with the SAP Community forums for discussions and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the SO837 error and ensure that your LDAP service is configured correctly according to the naming conventions required by SAP.