How To Fix SO780 - The new recipient address specified does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 780

• Message text: The new recipient address specified does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO780 - The new recipient address specified does not exist ?

  The SAP error message SO780, which states "The new recipient address specified does not exist," typically occurs when you are trying to send an email or a message to a recipient whose address is not recognized by the SAP system. This can happen in various scenarios, such as when using SAP's communication functions, like sending emails through the SAPconnect interface.
  Causes:
  
  Invalid Email Address: The recipient's email address may be incorrectly formatted or does not exist in the system.
  Missing Recipient in Address Book: The recipient may not be defined in the SAP address book (transaction code SO10 or similar).
  User Not Maintained: The user profile for the recipient may not be maintained correctly in the SAP system.
  Incorrect Configuration: The SAPconnect configuration may not be set up properly, leading to issues in recognizing valid email addresses.
  Authorization Issues: The user sending the email may not have the necessary authorizations to send messages to the specified recipient.
  
  Solutions:
  
  Verify Email Address: Check the email address for typos or formatting errors. Ensure it follows the correct format (e.g., [e-mail]).
  Maintain Recipient in Address Book:
  
  Go to transaction code SO10 (or the relevant transaction for maintaining addresses).
  Check if the recipient's email address is listed. If not, add the recipient with the correct email address.
  
  
  Check User Profiles:
  
  Use transaction code SU01 to check the user profile of the recipient.
  Ensure that the email address is correctly maintained in the "Address" tab.
  
  
  Review SAPconnect Configuration:
  
  Use transaction code SCOT to check the configuration of SAPconnect.
  Ensure that the SMTP settings are correctly configured and that the email domain is valid.
  
  
  Check Authorizations:
  
  Ensure that the user sending the email has the necessary authorizations to send messages to the specified recipient.
  Review the user's roles and authorizations in transaction code PFCG.
  
  
  
  Related Information:
  
  SAPconnect: This is the interface used by SAP to send emails and messages. Proper configuration is essential for successful communication.
  Transaction Codes:
  
  SO10: For maintaining text and addresses.
  SU01: For user maintenance.
  SCOT: For configuring SAPconnect settings.
  
  
  Email Format: Ensure that the email addresses conform to standard email formatting rules.
  Testing: After making changes, test sending an email to the recipient to confirm that the issue is resolved.
  
  If the problem persists after checking these areas, it may be beneficial to consult with your SAP Basis team or refer to SAP support for further assistance.