How To Fix SO782 - The new recipient type is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 782

• Message text: The new recipient type is not supported

What causes this issue?

The new recipient type is not allowed.

System Response

How to fix this error?

Use the possible entries help to select a valid type for the
new recipient.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO782 - The new recipient type is not supported ?

  The SAP error message SO782, which states "The new recipient type is not supported," typically occurs when there is an issue with the configuration or the type of recipient being used in the context of sending messages or notifications within the SAP system. This error can arise in various scenarios, such as when trying to send emails, faxes, or other forms of communication.
  Causes:
  
  Unsupported Recipient Type: The recipient type you are trying to use (e.g., a specific email address format, fax number, etc.) is not recognized or supported by the SAP system.
  Configuration Issues: The system may not be properly configured to handle the specific type of recipient you are trying to use.
  Missing or Incorrect Data: The recipient data may be incomplete or incorrectly formatted, leading to the system not recognizing it as a valid recipient.
  System Version or Patch Level: The version of SAP you are using may not support certain recipient types, especially if it is outdated or not patched.
  
  Solutions:
  
  Check Recipient Type: Ensure that the recipient type you are using is supported by the SAP system. Common recipient types include email addresses, fax numbers, and SAP user IDs.
  Review Configuration: Verify the configuration settings for the communication method you are using. This may involve checking transaction codes like SO10 (for text management) or SCOT (for SAPconnect).
  Validate Recipient Data: Ensure that the recipient information is complete and correctly formatted. For example, email addresses should follow the standard format (e.g., [e-mail]).
  Update SAP System: If you are using an older version of SAP, consider updating to a newer version or applying the latest patches that may include support for additional recipient types.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on supported recipient types and configurations.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to the SO782 error. You can search the SAP Support Portal for relevant notes.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 (for text management) and SCOT (for SAPconnect configuration).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact your SAP support team or consult with an SAP expert for further assistance.