How To Fix SO776 - Error occurred during access to LDAP service

SO776 - Overview

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 776

• Message text: Error occurred during access to LDAP service

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

SO776 - Details

• The SAP error message SO776, which states "Error occurred during access to LDAP service," typically indicates that there is an issue with the connection or configuration of the LDAP (Lightweight Directory Access Protocol) service that SAP is trying to access. This error can occur in various scenarios, such as during user authentication, when trying to retrieve user information, or when accessing directory services.
  Causes of SO776 Error
  
  Network Issues: There may be network connectivity problems between the SAP system and the LDAP server.
  Configuration Errors: Incorrect configuration settings in the SAP system for the LDAP connection (e.g., incorrect host, port, or credentials).
  LDAP Server Issues: The LDAP server may be down, misconfigured, or experiencing performance issues.
  Firewall Restrictions: Firewalls may be blocking the connection to the LDAP server.
  SSL/TLS Issues: If the LDAP connection is secured with SSL/TLS, there may be issues with certificates or encryption settings.
  User Permissions: The user account being used to connect to