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How To Fix SO777 - LDAP service settings are invalid


SAP Error Message - Details

  • Message type: E = Error

  • Message class: SO - SAPoffice: message texts

  • Message number: 777

  • Message text: LDAP service settings are invalid

  • Show details Hide details
  • What causes this issue?

    Either there are no X.500 presettings or they are not correct.

    System Response

    The link to the X.500 directory cannot be created.

    How to fix this error?

    Ask your SAPoffice administrator. The X.500 settings must be checked
    and possibly corrected in office settings.

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message SO777 - LDAP service settings are invalid ?

    The SAP error message SO777 indicates that there is an issue with the LDAP (Lightweight Directory Access Protocol) service settings in your SAP system. This error typically arises when the configuration for LDAP integration is incorrect or incomplete. Here’s a breakdown of the cause, potential solutions, and related information:

    Cause

    1. Incorrect LDAP Configuration: The LDAP server settings (such as host, port, and base DN) may be incorrectly configured in the SAP system.
    2. Authentication Issues: The credentials used to connect to the LDAP server may be invalid or not have the necessary permissions.
    3. Network Issues: There may be network connectivity problems between the SAP system and the LDAP server.
    4. Missing or Incorrect Parameters: Required parameters for LDAP integration may be missing or incorrectly set in the SAP system.

    Solution

    To resolve the SO777 error, follow these steps:

    1. Check LDAP Configuration:

      • Go to transaction SO20 in SAP.
      • Verify the LDAP settings under the "LDAP" tab. Ensure that the host, port, and base DN are correctly configured.
      • Make sure that the LDAP server is reachable from the SAP system.
    2. Test LDAP Connection:

      • Use the LDAP Test Tool (transaction SO20) to test the connection to the LDAP server. This can help identify if the connection settings are correct.
    3. Verify Credentials:

      • Ensure that the username and password used for LDAP authentication are correct and have the necessary permissions to access the LDAP directory.
    4. Check Network Connectivity:

      • Ensure that there are no firewall rules or network issues preventing the SAP system from reaching the LDAP server.
    5. Review SAP Notes:

      • Check for any relevant SAP Notes that may address known issues or provide additional configuration guidance related to LDAP integration.
    6. Consult Documentation:

      • Review the SAP documentation for LDAP integration to ensure that all required settings and parameters are correctly configured.
    7. Restart Services:

      • After making changes, it may be necessary to restart the relevant services or the SAP system to apply the new settings.

    Related Information

    • SAP Basis Team: If you are not the SAP Basis administrator, it may be necessary to involve them, as they will have the necessary access and expertise to troubleshoot and resolve configuration issues.
    • SAP Community: Consider searching or posting in the SAP Community forums for additional insights or similar experiences from other users.
    • SAP Support: If the issue persists, you may need to open a support ticket with SAP for further assistance.

    By following these steps, you should be able to identify and resolve the issue causing the SO777 error in your SAP system.

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