How To Fix SO772 - Specified entry does not exist in LDAP service

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 772

• Message text: Specified entry does not exist in LDAP service

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO772 - Specified entry does not exist in LDAP service ?

  The SAP error message SO772, which states "Specified entry does not exist in LDAP service," typically occurs when there is an issue with the integration between SAP and the LDAP (Lightweight Directory Access Protocol) service. This error can arise in various scenarios, such as when trying to authenticate users or when accessing user data stored in the LDAP directory.
  Causes:
  
  Incorrect LDAP Configuration: The connection settings for the LDAP server in the SAP system may be incorrect, including the server address, port, or authentication method.
  Missing User Entry: The specific user or entry that the SAP system is trying to access does not exist in the LDAP directory.
  Access Rights: The SAP system may not have the necessary permissions to access the LDAP directory or the specific entry.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the LDAP server.
  LDAP Schema Changes: Changes in the LDAP schema or structure may lead to the specified entry not being found.
  
  Solutions:
  
  
  Verify LDAP Configuration:
  
  Check the LDAP settings in the SAP system (transaction code SO12 for LDAP settings).
  Ensure that the LDAP server address, port, and authentication method are correctly configured.
  
  
  
  Check User Existence:
  
  Use an LDAP browser or command-line tool to verify that the user or entry exists in the LDAP directory.
  If the entry does not exist, you may need to create it or ensure that the correct user is being referenced.
  
  
  
  Review Access Rights:
  
  Ensure that the SAP system has the necessary permissions to access the LDAP directory.
  Check the user credentials used for the LDAP connection and ensure they have the required access rights.
  
  
  
  Test Network Connectivity:
  
  Ensure that the SAP system can reach the LDAP server. You can use tools like ping or telnet to test connectivity to the LDAP server's IP address and port.
  
  
  
  Check for Schema Changes:
  
  If there have been recent changes to the LDAP schema, verify that the attributes and structure expected by the SAP system are still valid.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction code SLG1) for more detailed error messages that may provide additional context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to LDAP integration for any known issues or patches that may address the problem.
  Documentation: Refer to the official SAP documentation for LDAP integration to ensure that all configurations are set up correctly.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have taken to troubleshoot.
  
  By following these steps, you should be able to identify and resolve the cause of the SO772 error in your SAP system.