How To Fix SO737 - Recipient <&> does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 737

• Message text: Recipient <&> does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO737 - Recipient <&> does not exist ?

  The SAP error message SO737, which states "Recipient <&> does not exist," typically occurs when you are trying to send an email or a message to a recipient that the system cannot recognize. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Invalid Email Address: The recipient's email address may be incorrectly formatted or does not exist in the system.
  Missing User in SAP: The user you are trying to send the message to may not be defined in the SAP system.
  User Deactivation: The recipient's user account may be inactive or locked.
  Incorrect Configuration: The SAP system may not be properly configured to send emails, or the SMTP settings may be incorrect.
  Address Not Maintained: The recipient's email address may not be maintained in the user master record.
  
  Solutions:
  
  Check Email Address: Verify that the email address you are using is correct and properly formatted.
  User Master Record: Check if the recipient exists in the SAP user master record (transaction code SU01). Ensure that the user is active and has a valid email address maintained in the "Address" tab.
  Maintain Email Address: If the recipient is a valid user but does not have an email address, you can maintain it in the user master record.
  Check User Status: Ensure that the user is not locked or inactive. If they are, you may need to unlock or activate the user.
  SMTP Configuration: Verify the SMTP configuration in the SAP system (transaction code SCOT). Ensure that the settings are correct and that the system can send emails.
  Test Email Sending: Use transaction code SOST to check the status of sent emails and see if there are any errors related to the email sending process.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and email configuration.
  Support: If the issue persists, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the SO737 error message.