How To Fix SO728 - You can only select SAP and Office users and appropriate DLs

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 728

• Message text: You can only select SAP and Office users and appropriate DLs

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO728 - You can only select SAP and Office users and appropriate DLs ?

  The SAP error message SO728 ("You can only select SAP and Office users and appropriate DLs") typically occurs when you are trying to send an email or perform an action that involves selecting recipients in SAP, and the system is restricting the selection to specific types of users.
  Cause:
  
  User Type Restriction: The error indicates that the selection is limited to SAP users, Microsoft Office users, and appropriate distribution lists (DLs). If you are trying to select a recipient that does not fall into these categories, the error will be triggered.
  Invalid Recipient: You may have selected a recipient that is not recognized by the SAP system, such as an external email address or a user type that is not configured in the system.
  Configuration Issues: There may be configuration settings in the SAP system that restrict the types of users that can be selected for certain actions.
  
  Solution:
  
  Check Recipient Type: Ensure that the recipients you are trying to select are either SAP users, Office users, or valid distribution lists. If you are trying to add an external email address, you will need to find an alternative method to send the email.
  Use Valid Distribution Lists: If you are using distribution lists, make sure they are properly configured in the SAP system and that you have the necessary permissions to use them.
  Review User Settings: Check the user settings in SAP to ensure that the users you are trying to select are active and properly configured.
  Consult Documentation: Refer to SAP documentation or help resources for more information on user types and how to manage them within the system.
  Contact SAP Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP notes for any known issues related to this error message.
  
  Related Information:
  
  SAP User Types: Understand the different user types in SAP, including dialog users, service users, and communication users.
  Email Configuration in SAP: Familiarize yourself with how email is configured in your SAP system, including SMTP settings and user authorizations.
  Distribution Lists: Learn how to create and manage distribution lists within SAP to ensure that you can effectively communicate with groups of users.
  
  By following these steps, you should be able to resolve the SO728 error and successfully select the appropriate recipients for your email or action in SAP.