How To Fix SO728 - You can only select SAP and Office users and appropriate DLs

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 728

• Message text: You can only select SAP and Office users and appropriate DLs

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO728 - You can only select SAP and Office users and appropriate DLs ?

  The SAP error message SO728 ("You can only select SAP and Office users and appropriate DLs") typically occurs when you are trying to send an email or perform an action that involves selecting recipients in SAP, and the system is restricting the selection to specific types of users.
  
  Cause:
  
  User Type Restriction: The error indicates that the selection is limited to SAP users, Microsoft Office users, and appropriate distribution lists (DLs). If you are trying to select a recipient that does not fall into these categories, the error will be triggered.
  Invalid Recipient: You may have selected a recipient that is not recognized by the SAP system, such as an external email address or a user type that is not configured in the system.
  
  Configuration Issues: There may be configuration settings in the SAP system that restrict the types of users that can be selected for certain actions.
  
  
  Solution:
  
  Check Recipient Type: Ensure that the recipients