How To Fix SO689 - Internet configuration incomplete; inform the administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 689

• Message text: Internet configuration incomplete; inform the administrator

What causes this issue?

The Internet settings are incomplete in the Office settings.

System Response

The system cannot send documents via the Internet with these settings.

How to fix this error?

Please inform the SAPoffice administrator. He/she can complete the
Internet settings.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO689 - Internet configuration incomplete; inform the administrator ?

  The SAP error message SO689, which states "Internet configuration incomplete; inform the administrator," typically indicates that there is a configuration issue related to the Internet Communication Framework (ICF) in your SAP system. This error can occur when the necessary settings for Internet communication are not properly configured, which can prevent certain functionalities from working correctly, such as sending emails or accessing web services.
  Causes:
  
  Incomplete ICF Configuration: The Internet Communication Framework (ICF) may not be fully configured. This can include missing or incorrect settings for services that are required for internet communication.
  Missing Services: Certain ICF services may not be activated. For example, services related to email sending or web services might not be enabled.
  Authorization Issues: The user may not have the necessary authorizations to access the required ICF services.
  Network Issues: There may be network-related issues that prevent the SAP system from communicating with external systems.
  
  Solutions:
  
  
  Check ICF Services:
  
  Go to transaction code SICF in