How To Fix SO689 - Internet configuration incomplete; inform the administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 689

• Message text: Internet configuration incomplete; inform the administrator

What causes this issue?

The Internet settings are incomplete in the Office settings.

System Response

The system cannot send documents via the Internet with these settings.

How to fix this error?

Please inform the SAPoffice administrator. He/she can complete the
Internet settings.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO689 - Internet configuration incomplete; inform the administrator ?

  The SAP error message SO689, which states "Internet configuration incomplete; inform the administrator," typically indicates that there is a configuration issue related to the Internet Communication Framework (ICF) in your SAP system. This error can occur when the necessary settings for Internet communication are not properly configured, which can prevent certain functionalities from working correctly, such as sending emails or accessing web services.
  Causes:
  
  Incomplete ICF Configuration: The Internet Communication Framework (ICF) may not be fully configured. This can include missing or incorrect settings for services that are required for internet communication.
  Missing Services: Certain ICF services may not be activated. For example, services related to email sending or web services might not be enabled.
  Authorization Issues: The user may not have the necessary authorizations to access the required ICF services.
  Network Issues: There may be network-related issues that prevent the SAP system from communicating with external systems.
  
  Solutions:
  
  
  Check ICF Services:
  
  Go to transaction code SICF in the SAP GUI.
  Check if the required services are activated. Look for services related to the functionality you are trying to use (e.g., SMTP for email).
  If services are not activated, right-click on the service and select "Activate Service."
  
  
  
  Review Configuration Settings:
  
  Ensure that the configuration settings for the ICF services are correct. This includes checking parameters such as the SMTP server settings for email.
  You can check the settings in transaction SCOT for SMTP configuration.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the ICF services. You may need to check the user roles and profiles.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Network Configuration:
  
  Verify that there are no network issues preventing communication. This may involve checking firewall settings or network routes.
  
  
  
  Contact Administrator:
  
  If you are not the administrator, inform your SAP Basis administrator or technical support team about the issue. They can perform a more in-depth analysis and make necessary changes.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SICF: For managing ICF services.
  SCOT: For configuring SMTP settings.
  SU53: To check authorization issues after receiving an error.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring ICF and troubleshooting related issues.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the SO689 error message. If the problem persists, further investigation by a technical expert may be required.