How To Fix SO657 - SAPcomm not configured (correctly) - telecommunications not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 657

• Message text: SAPcomm not configured (correctly) - telecommunications not possible

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Please refer to the "SAP Communications Server" manual for information
on how to configure SAPcomm.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO657 - SAPcomm not configured (correctly) - telecommunications not possible ?

  The SAP error message SO657 indicates that the SAPconnect (SAPcomm) configuration is not set up correctly, which prevents telecommunications functionalities from working properly. This error typically arises when there are issues with the configuration of the SAPconnect settings, which are essential for enabling communication between SAP systems and external systems (like email, fax, SMS, etc.).
  Causes:
  
  Incomplete Configuration: The SAPconnect settings may not be fully configured in the system.
  Incorrect Parameters: The parameters set for SAPconnect may be incorrect or not aligned with the requirements of the external communication system.
  Missing Authorization: The user may not have the necessary authorizations to access the SAPconnect settings.
  Network Issues: There may be network connectivity issues preventing communication with the external system.
  Transport Layer Issues: Problems with the transport layer settings can also lead to this error.
  
  Solutions:
  
  
  Check SAPconnect Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Verify that the settings for the communication method you are trying to use (e.g., SMTP