How To Fix SO657 - SAPcomm not configured (correctly) - telecommunications not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 657

• Message text: SAPcomm not configured (correctly) - telecommunications not possible

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Please refer to the "SAP Communications Server" manual for information
on how to configure SAPcomm.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO657 - SAPcomm not configured (correctly) - telecommunications not possible ?

  The SAP error message SO657 indicates that the SAPconnect (SAPcomm) configuration is not set up correctly, which prevents telecommunications functionalities from working properly. This error typically arises when there are issues with the configuration of the SAPconnect settings, which are essential for enabling communication between SAP systems and external systems (like email, fax, SMS, etc.).
  Causes:
  
  Incomplete Configuration: The SAPconnect settings may not be fully configured in the system.
  Incorrect Parameters: The parameters set for SAPconnect may be incorrect or not aligned with the requirements of the external communication system.
  Missing Authorization: The user may not have the necessary authorizations to access the SAPconnect settings.
  Network Issues: There may be network connectivity issues preventing communication with the external system.
  Transport Layer Issues: Problems with the transport layer settings can also lead to this error.
  
  Solutions:
  
  
  Check SAPconnect Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Verify that the settings for the communication method you are trying to use (e.g., SMTP for email) are correctly configured.
  Ensure that the necessary nodes (like SMTP nodes) are activated and properly set up.
  
  
  
  Review Parameters:
  
  Check the parameters for the communication method. For example, if using SMTP, ensure that the mail server address, port, and authentication details are correct.
  Make sure that the "Send" and "Receive" settings are properly configured.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and configure SAPconnect settings. This may involve checking roles and authorizations in transaction SU01.
  
  
  
  Test Connectivity:
  
  Use the Test Connection feature in SCOT to check if the connection to the external system is working.
  If there are issues, troubleshoot network connectivity or firewall settings that may be blocking the connection.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to SAPconnect for any specific configurations or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (SAPconnect), SOST (Send Requests), SLG1 (Application Log).
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to SAPconnect configuration.
  Documentation: SAP Help Portal provides detailed documentation on configuring SAPconnect and troubleshooting common issues.
  
  By following these steps, you should be able to identify and resolve the cause of the SO657 error message in your SAP system.