How To Fix SO632 - Specified sender does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 632

• Message text: Specified sender does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO632 - Specified sender does not exist ?

  The SAP error message SO632 ("Specified sender does not exist") typically occurs in the context of SAP's communication and messaging systems, particularly when dealing with SAPconnect (the interface for sending and receiving emails, faxes, and SMS messages). This error indicates that the system is unable to find the specified sender in the configuration.
  Cause:
  
  Missing or Incorrect Sender Configuration: The sender's email address or user ID may not be correctly configured in the SAP system.
  User Not Defined in SAP: The user ID specified as the sender may not exist in the SAP user master data.
  Incorrect Email Address: The email address format may be incorrect or not properly defined in the user profile.
  Authorization Issues: The user may not have the necessary authorizations to send messages.
  
  Solution:
  
  
  Check User Configuration:
  
  Go to transaction code SU01 and enter the user ID that is specified as the sender.
  Ensure that the user exists and is active.
  Check the email address in the "Address" tab of the user profile.
  
  
  
  Maintain Email Address:
  
  If the email address is missing or incorrect, update it in the user profile.
  Ensure that the email address is in the correct format (e.g., [e-mail]).
  
  
  
  Check SAPconnect Configuration:
  
  Use transaction code SCOT to access the SAPconnect settings.
  Verify that the settings for the email sending method are correctly configured.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in the user roles and profiles.
  
  
  
  Testing:
  
  After making the necessary changes, test the email sending functionality again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring SAPconnect and user management.
  Logs: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.