How To Fix SO623 - Error while copying recipient object

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 623

• Message text: Error while copying recipient object

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO623 - Error while copying recipient object ?

  The SAP error message SO623, which states "Error while copying recipient object," typically occurs in the context of SAP's communication and messaging systems, such as when trying to send emails or notifications. This error can arise due to various reasons, including issues with the recipient's email address, problems with the configuration of the communication system, or issues with the underlying data.
  Causes of SO623 Error
  
  Invalid Recipient Address: The recipient's email address may be incorrectly formatted or invalid.
  Missing Recipient Data: The recipient object may not have been properly defined or may be missing required information.
  Authorization Issues: The user or system may not have the necessary permissions to access or send messages to the specified recipient.
  Configuration Issues: There may be misconfigurations in the SAPconnect settings or the underlying mail server settings.
  Data Consistency Issues: There could be inconsistencies in the data being processed, such as missing or incorrect entries in the database.
  
  Solutions to SO623 Error
  
  
  Check Recipient Address:
  
  Verify that the recipient's email address is correctly formatted and valid.
  Ensure that the recipient exists in the system and is properly configured.
  
  
  
  Review Recipient Data:
  
  Check if all required fields for the recipient object are filled in correctly.
  Ensure that the recipient is active and not marked as inactive or deleted.
  
  
  
  Check Authorizations:
  
  Ensure that the user or system has the necessary authorizations to send messages to the recipient.
  Review the authorization roles and profiles assigned to the user.
  
  
  
  Review Configuration Settings:
  
  Check the SAPconnect configuration (transaction code SCOT) to ensure that the settings for the email server are correct.
  Verify that the SMTP settings are properly configured and that the mail server is reachable.
  
  
  
  Check for Data Consistency:
  
  Use transaction codes like SE11 or SE16 to check the relevant tables for any inconsistencies or missing data.
  If necessary, run consistency checks or data repair programs.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context for the issue.
  Look for any related error messages that could indicate underlying problems.
  
  
  
  Related Information
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the SO623 error.
  Documentation: Review the official SAP documentation for SAPconnect and email configuration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.