How To Fix SO586 - An error occurred when generating distribution list

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 586

• Message text: An error occurred when generating distribution list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO586 - An error occurred when generating distribution list ?

  The SAP error message SO586, which states "An error occurred when generating distribution list," typically occurs in the context of SAP's workflow or communication functionalities, particularly when trying to create or manage distribution lists for sending messages or notifications.
  Causes:
  
  Missing or Incorrect Data: The distribution list may be trying to reference users or groups that do not exist or are incorrectly configured in the system.
  Authorization Issues: The user attempting to generate the distribution list may not have the necessary authorizations to access certain user data or distribution list functionalities.
  Technical Issues: There may be underlying technical issues, such as problems with the SAP system configuration, database inconsistencies, or issues with the underlying transport layer.
  System Configuration: Incorrect settings in the SAP system related to communication or workflow settings can lead to this error.
  User Status: If the users in the distribution list are inactive or have been deleted, this can also trigger the error.
  
  Solutions:
  
  Check User Data: Verify that all users or groups included in the distribution list exist and are correctly configured in the system. Ensure that they are active and have valid email addresses or communication methods.
  Review Authorizations: Ensure that the user generating the distribution list has the necessary authorizations. This may involve checking roles and permissions in the SAP system.
  System Logs: Check the system logs (transaction codes like SLG1) for more detailed error messages that can provide insights into what went wrong during the generation of the distribution list.
  Configuration Review: Review the configuration settings related to distribution lists and workflows. Ensure that all necessary parameters are correctly set.
  Testing: Try to create a simple distribution list with a known set of active users to see if the error persists. This can help isolate the issue.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of SAP you are using for any known issues or patches that may address this error.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 (for text management), SO01 (for inbox), and SWI1 (for workflow overview) that may help in troubleshooting.
  SAP Notes: Search for SAP Notes related to error SO586 in the SAP Support Portal, as there may be specific fixes or workarounds provided by SAP.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SO586 error message in SAP.