How To Fix SO572 - You have not sent or forwarded the document

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 572

• Message text: You have not sent or forwarded the document

You can only display a list of private recipients for documents
that you have sent or forwarded yourself.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO572 - You have not sent or forwarded the document ?

  The SAP error message SO572 ("You have not sent or forwarded the document") typically occurs when a user attempts to send or forward a document (such as an email or a message) from within the SAP system, but the system detects that no document has been selected or that the document is not in a state that allows it to be sent.
  Causes:
  
  No Document Selected: The user may not have selected a document to send or forward.
  Document Status: The document may be in a status that does not allow it to be sent (e.g., it may be incomplete or not yet approved).
  Missing Data: Required fields or data may be missing from the document, preventing it from being sent.
  Authorization Issues: The user may not have the necessary permissions to send or forward the document.
  System Configuration: There may be configuration issues in the SAP system that affect document handling.
  
  Solutions:
  
  Select a Document: Ensure that you have selected the document you wish to send or forward. Check that the document is highlighted or marked for sending.
  Check Document Status: Verify that the document is in a status that allows it to be sent. If it is incomplete, complete the necessary fields or obtain the required approvals.
  Complete Required Fields: Review the document for any missing mandatory fields or data. Fill in all required information before attempting to send.
  Review Authorizations: Check your user permissions to ensure you have the necessary rights to send or forward documents. If not, contact your SAP administrator for assistance.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address specific issues related to the error message SO572. This can provide insights into known bugs or configuration settings.
  System Configuration: If the issue persists, consult with your SAP Basis or technical team to review system configurations related to document handling and messaging.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on the specific module you are working with.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting document-related issues (e.g., SO01 for SAPoffice, SOST for sending status).
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your IT support team or SAP support for further investigation.