How To Fix SO428 - Internal error: <&1> <&2>

SO428 - Overview

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 428

• Message text: Internal error: <&1> <&2>

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

SO428 - Details

• The SAP error message SO428, which states "Internal error: <&1> <&2>", typically indicates an internal issue within the SAP system related to the SAPoffice or SAPconnect functionalities. This error can occur in various contexts, such as when sending emails, processing documents, or handling other communication-related tasks.
  Possible Causes:
  
  
  Configuration Issues: Incorrect settings in the SAPconnect or SAPoffice configuration can lead to this error.
  System Bugs: There may be bugs or inconsistencies in the SAP system that trigger this internal error.
  Data Issues: Corrupted or invalid data being processed can cause the system to throw this error.
  Authorization Problems: Insufficient permissions for the user or the system to perform the requested action.
  Network Issues: Problems with the network or connectivity to external mail servers or services.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the settings in transaction codes like SCOT (SAPconnect) and SO10 (SAPoffice) to ensure they are correctly configured.
  Ensure that the SMTP settings are correct if you are using email functionalities.
  
  
  
  Review Logs:
  
  Check