How To Fix SO428 - Internal error: <&1> <&2>

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 428

• Message text: Internal error: <&1> <&2>

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO428 - Internal error: <&1> <&2> ?

  The SAP error message SO428, which states "Internal error: <&1> <&2>", typically indicates an internal issue within the SAP system related to the SAPoffice or SAPconnect functionalities. This error can occur in various contexts, such as when sending emails, processing documents, or handling other communication-related tasks.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the SAPconnect or SAPoffice configuration can lead to this error.
  System Bugs: There may be bugs or inconsistencies in the SAP system that trigger this internal error.
  Data Issues: Corrupted or invalid data being processed can cause the system to throw this error.
  Authorization Problems: Insufficient permissions for the user or the system to perform the requested action.
  Network Issues: Problems with the network or connectivity to external mail servers or services.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the settings in transaction codes like SCOT (SAPconnect) and SO10 (SAPoffice) to ensure they are correctly configured.
  Ensure that the SMTP settings are correct if you are using email functionalities.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  
  
  
  Data Validation:
  
  Validate the data being processed to ensure there are no corrupt or invalid entries that could be causing the error.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to perform the action that triggered the error.
  
  
  
  System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known bugs.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT (for SAPconnect configuration), SO10 (for SAPoffice), and SM21 (for system logs).
  SAP Notes: Search for SAP Notes related to the SO428 error in the SAP Support Portal, as there may be specific notes addressing this issue.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the SO428 error in your SAP system.