How To Fix SO423 - Error occurred during export

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 423

• Message text: Error occurred during export

What causes this issue?

An error occured during the export of a file from SAPoffice.

System Response

The export was not carried out.

How to fix this error?

This error message indicates a SAP-GUI problem during export.
Report the error to your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO423 - Error occurred during export ?

  The SAP error message SO423 ("Error occurred during export") typically occurs when there is an issue with the export of data, often related to the SAP Office Integration or when sending documents via SAPconnect. This error can arise due to various reasons, including configuration issues, network problems, or issues with the document itself.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the SAPconnect configuration or in the output device settings can lead to this error.
  Network Problems: If there are connectivity issues between the SAP system and the email server or file system, the export may fail.
  Document Issues: The document being exported may be corrupted or in an unsupported format.
  Authorization Issues: The user may not have the necessary permissions to perform the export operation.
  System Resource Limitations: Insufficient memory or disk space on the server can also cause export failures.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the settings in transaction SCOT (SAPconnect) to ensure that the email settings are correctly configured.
  Check the output device settings in transaction SPAD to ensure they are correctly set up.
  
  
  
  Network Connectivity:
  
  Ensure that the SAP system can communicate with the email server or file system. You can test connectivity using tools like ping or telnet.
  
  
  
  Document Validation:
  
  Check the document being exported for any corruption or unsupported formats. Try exporting a different document to see if the issue persists.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to perform the export. You can check this in transaction SU53 after the error occurs.
  
  
  
  System Resources:
  
  Monitor the system resources (memory, disk space) to ensure that there are no limitations. You may need to free up resources or increase the available memory.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context about the failure.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect settings
  SPAD: Output device configuration
  SU53: Authorization check
  SLG1: Application log
  
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance, providing them with the error details and any relevant logs.
  
  
  By following these steps, you should be able to diagnose and resolve the SO423 error in your SAP system.