How To Fix SO420 - The file does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 420

• Message text: The file does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO420 - The file does not exist ?

  The SAP error message SO420, which states "The file does not exist," typically occurs when the system is unable to locate a specified file in the SAP system's document management or archive system. This can happen in various scenarios, such as when trying to access an attachment, a document, or a file that has been archived.
  Causes of SO420 Error
  
  File Deletion: The file may have been deleted or moved from its original location.
  Incorrect Path: The path specified for the file may be incorrect or may not match the actual location of the file.
  Authorization Issues: The user may not have the necessary permissions to access the file or the directory where the file is stored.
  Archiving Issues: If the file is archived, it may not be accessible in the current context or may not have been properly archived.
  System Configuration: There may be issues with the configuration of the document management system or the archive settings.
  
  Solutions to SO420 Error
  
  
  Verify File Existence: Check if the file actually exists in the specified location. You can do this by navigating to the directory or using transaction codes related to document management.
  
  
  Check Path and Filename: Ensure that the path and filename are correct. Look for any typos or discrepancies in the file name or path.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to access the file. You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  Check Archive Settings: If the file is archived, check the archive settings and ensure that the file can be retrieved. You may need to use transaction codes like SARA to manage archived files.
  
  
  Consult Logs: Review system logs for any additional error messages or information that may provide more context about the issue.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration), SO10 (Text Management), and others that may help in managing documents and files.
  SAP Notes: Search for SAP Notes related to error SO420 in the SAP Support Portal for any specific patches or updates that may address the issue.
  Documentation: Review SAP documentation on document management and archiving for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the SO420 error and implement a solution to resolve it.