How To Fix SO411 - Bookmarks or favorites cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 411

• Message text: Bookmarks or favorites cannot be read

What causes this issue?

The system cannot find the bookmarks or favorites for your Internet
browser. The possible causes of this error depend on whether your
company uses Netscape or Microsoft browsers:
Netscape:
An incorrect path has been entered in the registry for the file
BOOKMARK.HTM.
Microsoft:
The favorites are not stored in a file and cannot therefore be imported
into the SAP system.

How to fix this error?

Netscape:
Check whether the path entered in the registry (under
<LS>HKEY_CURRENT_USER</> --> <LS>Software</> --> <LS>Netscape</> -->
<LS>Bookmark</> <LS>List</>) corresponds to the actual path for the file
BOOKMARK.HTM. If the two paths are different, please update the path in
the registry.
Microsoft:
At present, there is no solution for this problem. You should therefore
enter the address for the Internet page manually, or copy the address
from the location line in your browser and <LS>paste</> the entry into
the SAP system dialog box.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO411 - Bookmarks or favorites cannot be read ?

  The SAP error message SO411, which states "Bookmarks or favorites cannot be read," typically occurs when there is an issue with the user's bookmarks or favorites in the SAP system. This can happen for several reasons, including:
  Causes:
  
  Corrupted Favorites: The favorites or bookmarks may be corrupted or improperly configured.
  Authorization Issues: The user may not have the necessary authorizations to access the bookmarks or favorites.
  System Configuration: There may be issues with the system configuration or settings that prevent the reading of bookmarks.
  User Profile Issues: The user profile may be corrupted or not properly set up.
  Database Issues: There could be underlying database issues affecting the storage or retrieval of bookmarks.
  
  Solutions:
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access bookmarks and favorites. This can be done by checking the user's roles and permissions in the SAP system.
  
  
  Recreate Favorites: If the favorites are corrupted, try removing the existing favorites and recreating them. This can often resolve issues related to corrupted entries.
  
  
  Reset User Profile: If the user profile is suspected to be corrupted, consider resetting it or creating a new user profile to see if the issue persists.
  
  
  Clear Cache: Sometimes, clearing the SAP GUI cache can help resolve issues related to bookmarks. This can be done by navigating to the SAP GUI options and clearing the cache.
  
  
  Check System Configuration: Consult with your SAP Basis team to ensure that the system configuration is correct and that there are no issues with the database or application server.
  
  
  SAP Notes: Check for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They may have additional insights or solutions based on the specific version of SAP you are using.
  
  
  Related Information:
  
  SAP GUI Version: Ensure that you are using a compatible version of the SAP GUI, as older versions may have bugs that have been fixed in newer releases.
  User Documentation: Refer to SAP documentation for guidance on managing bookmarks and favorites, as well as troubleshooting common issues.
  Community Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the SO411 error in your SAP environment.