How To Fix SO320 - Select 'Preserve Initial Document' in Office user first

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 320

• Message text: Select 'Preserve Initial Document' in Office user first

What causes this issue?

You have tried to set a default document which is to be used for the
duration of your session.

System Response

The system cannot set the default document because your Office user
specifies that you want to select default documents each time.

How to fix this error?

Select the field <LB>Retain default document</> in your Office user and
then set the default document.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO320 - Select 'Preserve Initial Document' in Office user first ?

  The SAP error message SO320, which states "Select 'Preserve Initial Document' in Office user first," typically occurs when there is an issue with the integration between SAP and Microsoft Office applications, particularly when trying to create or edit documents using the SAP Office Integration feature.
  Cause:
  The error is usually caused by the following reasons:
  
  Configuration Issue: The SAP Office Integration settings may not be properly configured for the user.
  User Settings: The user may not have the "Preserve Initial Document" option enabled in their Office user settings.
  Version Compatibility: There may be compatibility issues between the version of SAP and the version of Microsoft Office being used.
  
  Solution:
  To resolve the SO320 error, follow these steps:
  
  
  Check User Settings:
  
  Go to the SAP GUI and navigate to the user settings for Office integration.
  Look for the option labeled "Preserve Initial Document" and ensure it is selected/enabled.
  
  
  
  Adjust Office Integration Settings:
  
  In the SAP GUI, you can access the settings by going to System > User Profile > Own Data (or transaction code SU3).
  Under the "Defaults" tab, check the settings related to Office integration and make sure they are correctly configured.
  
  
  
  Update SAP and Office:
  
  Ensure that both SAP and Microsoft Office are updated to the latest versions. Sometimes, compatibility issues arise from using outdated software.
  
  
  
  Check Authorization:
  
  Ensure that the user has the necessary authorizations to use the Office integration features in SAP.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help Portal or relevant documentation for specific instructions related to your version of SAP and Office.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the SO320 error.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered and resolved similar issues.
  Documentation: Review the official SAP documentation for Office integration to ensure all settings are correctly configured.
  
  By following these steps, you should be able to resolve the SO320 error and successfully use the Office integration features in SAP.