How To Fix SO310 - *** TOM messages ***

SO310 - Overview

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 310

• Message text: *** TOM messages ***

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO310 - *** TOM messages *** ?

  The SAP error message SO310, which refers to "TOM messages," typically indicates an issue related to the SAPconnect (SAPconnect is the interface for sending and receiving external messages, such as emails, faxes, and SMS) configuration or the transport of messages within the SAP system.
  
  Cause:
  
  
  Configuration Issues: The error may arise due to incorrect configuration settings in the SAPconnect settings. This includes settings related to the SMTP server, email addresses, or other communication parameters.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server or other external systems.
  Authorization Issues: The user or system may lack the necessary authorizations to send messages.
  Message Format Issues: The format of the message being sent may not be compatible with the receiving system or may contain invalid data.
  System Errors: There could be underlying system errors or issues with the SAP application server.
  
  
  Solution:
  
  
  Check Configuration: 
  
  Go to transaction code SCOT (SAPconnect Administration) and