How To Fix SO310 - *** TOM messages ***

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 310

• Message text: *** TOM messages ***

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO310 - *** TOM messages *** ?

  The SAP error message SO310, which refers to "TOM messages," typically indicates an issue related to the SAPconnect (SAPconnect is the interface for sending and receiving external messages, such as emails, faxes, and SMS) configuration or the transport of messages within the SAP system.
  Cause:
  
  Configuration Issues: The error may arise due to incorrect configuration settings in the SAPconnect settings. This includes settings related to the SMTP server, email addresses, or other communication parameters.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server or other external systems.
  Authorization Issues: The user or system may lack the necessary authorizations to send messages.
  Message Format Issues: The format of the message being sent may not be compatible with the receiving system or may contain invalid data.
  System Errors: There could be underlying system errors or issues with the SAP application server.
  
  Solution:
  
  
  Check Configuration: 
  
  Go to transaction code SCOT (SAPconnect Administration) and verify the configuration settings for the SMTP node. Ensure that the SMTP server address, port, and other parameters are correctly set.
  Check the settings for the email addresses and ensure they are valid.
  
  
  
  Test Connectivity: 
  
  Use transaction code SOST to check the status of sent messages. This can help identify if messages are stuck or if there are errors in sending.
  Test the connection to the SMTP server using tools like telnet to ensure that the server is reachable.
  
  
  
  Check Authorizations: 
  
  Ensure that the user or system has the necessary authorizations to send messages. This may involve checking roles and permissions in the SAP system.
  
  
  
  Review Message Format: 
  
  Ensure that the content of the message being sent is correctly formatted and does not contain any invalid characters or data.
  
  
  
  Check System Logs: 
  
  Review the system logs (transaction code SM21) for any related error messages that could provide more context on the issue.
  
  
  
  Consult SAP Notes: 
  
  Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to the SO310 error.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SM21: System Log
  
  
  Documentation: Refer to the official SAP documentation for SAPconnect for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights and solutions shared by other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to contact SAP support for further assistance.