How To Fix SO067 - Folders cannot be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 067

• Message text: Folders cannot be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO067 - Folders cannot be sent ?

  The SAP error message SO067, which states "Folders cannot be sent," typically occurs when there is an issue with sending folders via SAP's office integration or when trying to send emails that contain folders. This error can arise due to several reasons, including configuration issues, missing authorizations, or problems with the folder structure.
  Causes:
  
  Folder Structure: The folder you are trying to send may contain subfolders or may not be structured correctly for the email system.
  Authorization Issues: The user may not have the necessary permissions to send folders or access certain data.
  Configuration Settings: The SAP system may not be configured correctly for sending emails or handling folders.
  Email Client Limitations: The email client being used may not support sending folders or may have restrictions on the types of content that can be sent.
  Network Issues: There may be network-related issues preventing the successful sending of the folder.
  
  Solutions:
  
  Check Folder Structure: Ensure that the folder you are trying to send does not contain any unsupported subfolders or files. Try sending only the contents of the folder instead of the folder itself.
  Review Authorizations: Verify that the user has the necessary authorizations to send emails and access the folders in question. This may involve checking user roles and permissions in SAP.
  Configuration Review: Check the configuration settings in SAP for sending emails. Ensure that the SMTP settings and other related configurations are correctly set up.
  Use Alternative Methods: If sending the folder directly is not possible, consider compressing the folder into a ZIP file and sending it as an attachment instead.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to your version of SAP and the email functionality.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with details about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  Transaction Codes: Familiarize yourself with transaction codes related to email configuration (e.g., SCOT for SMTP configuration).
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to diagnose and resolve the SO067 error in SAP.