How To Fix SO023 - Document <&> could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 023

• Message text: Document <&> could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO023 - Document <&> could not be sent ?

  The SAP error message SO023, which states "Document <&> could not be sent," typically occurs when there is an issue with the sending of documents via SAP's office integration or when using the SAPconnect functionality. This error can arise in various scenarios, such as when trying to send emails, faxes, or other forms of communication from within SAP.
  Causes of SO023 Error
  
  
  Incorrect Configuration: The SAPconnect settings may not be properly configured. This includes settings for the SMTP server, email addresses, or other communication parameters.
  
  
  Missing or Incorrect Recipient Information: The recipient's email address or other contact information may be missing or incorrectly formatted.
  
  
  Document Format Issues: The document being sent may not be in a supported format or may be corrupted.
  
  
  Authorization Issues: The user may not have the necessary authorizations to send documents.
  
  
  Network Issues: There may be network connectivity problems preventing the document from being sent.
  
  
  System Errors: There could be temporary system issues or errors in the SAP system that are preventing the document from being processed.
  
  
  Solutions to SO023 Error
  
  
  Check Configuration:
  
  Verify the SAPconnect settings in transaction code SCOT. Ensure that the SMTP settings are correct and that the system can connect to the mail server.
  
  
  
  Validate Recipient Information:
  
  Ensure that the recipient's email address is correctly formatted and that all required fields are filled out.
  
  
  
  Review Document Format:
  
  Check the document format and ensure it is compatible with the sending method. If necessary, try sending a different document to see if the issue persists.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send documents. This can be checked in transaction SU53 or by consulting with your SAP security team.
  
  
  
  Test Network Connectivity:
  
  Verify that there are no network issues preventing the connection to the mail server. You can test this by trying to send an email from another application or checking with your IT department.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or information that may provide more context about the issue.
  
  
  
  Retry Sending:
  
  Sometimes, simply retrying to send the document after a short period can resolve temporary issues.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SCOT: SAPconnect configuration.
  SOST: To check the status of sent documents.
  SLG1: To view application logs for error messages.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on SAPconnect and document sending functionalities.
  
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or contact SAP support for further assistance.