How To Fix SO023 - Document <&> could not be sent

SO023 - Overview

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 023

• Message text: Document <&> could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

SO023 - Details

• The SAP error message SO023, which states "Document <&> could not be sent," typically occurs when there is an issue with the sending of documents via SAP's office integration or when using the SAPconnect functionality. This error can arise in various scenarios, such as when trying to send emails, faxes, or other forms of communication from within SAP.
  Causes of SO023 Error
  
  
  Incorrect Configuration: The SAPconnect settings may not be properly configured. This includes settings for the SMTP server, email addresses, or other communication parameters.
  
  
  Missing or Incorrect Recipient Information: The recipient's email address or other contact information may be missing or incorrectly formatted.
  
  
  Document Format Issues: The document being sent may not be in a supported format or may be corrupted.
  
  
  Authorization Issues: The user may not have the necessary authorizations to send documents.
  
  
  Network Issues: There may be network connectivity problems preventing the document from being sent.
  
  
  System Errors: There could be temporary system issues