How To Fix SMTTOOLS220 - MTSHCONTAINER information cannot be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: SMTTOOLS - Multi Tenancy tools

• Message number: 220

• Message text: MTSHCONTAINER information cannot be retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SMTTOOLS220 - MTSHCONTAINER information cannot be retrieved ?

  The SAP error message SMTTOOLS220, which states "MTSHCONTAINER information cannot be retrieved," typically occurs in the context of SAP Landscape Management (LaMa) or during system monitoring and management tasks. This error indicates that the system is unable to retrieve information related to the MTSH (Multi-tenant Shared Hosting) container, which is essential for managing multi-tenant environments.
  Causes:
  
  Configuration Issues: There may be misconfigurations in the SAP system landscape or in the settings related to the MTSH container.
  Network Issues: Connectivity problems between the SAP system and the database or other components can prevent information retrieval.
  Authorization Problems: The user or service account may lack the necessary permissions to access the MTSH container information.
  System Errors: There could be underlying issues with the SAP system itself, such as bugs or inconsistencies in the database.
  Version Compatibility: The error may arise if there are compatibility issues between different versions of SAP components.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the MTSH container and ensure they are correctly set up.
  Network Connectivity: Verify that there are no network issues preventing access to the required resources. Check firewalls, proxies, and network settings.
  User Permissions: Ensure that the user or service account has the necessary authorizations to access the MTSH container information.
  System Logs: Check the SAP system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  Update SAP Components: Ensure that all relevant SAP components are up to date and compatible with each other. Apply any necessary patches or updates.
  Restart Services: Sometimes, restarting the relevant SAP services or the entire system can resolve transient issues.
  Consult SAP Notes: Look for any SAP Notes related to this error message in the SAP Support Portal. There may be specific fixes or workarounds provided by SAP.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  Documentation: Review the official SAP documentation for Landscape Management and MTSH configurations for more detailed guidance.
  Community Forums: Engage with the SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the SMTTOOLS220 error in your SAP environment.