How To Fix SMI_GENERAL142 - Number of user records received from Gigya: 0

SAP Error Message - Details

• Message type: E = Error

• Message class: SMI_GENERAL -

• Message number: 142

• Message text: Number of user records received from Gigya: 0

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMI_GENERAL142 - Number of user records received from Gigya: 0 ?

  The SAP error message SMI_GENERAL142 with the description "Number of user records received from Gigya: 0" typically indicates that the system attempted to retrieve user records from the Gigya service but received no records in response. This can occur for several reasons, and understanding the cause is essential for troubleshooting.
  Possible Causes:
  
  No Users in Gigya: There may be no user records in the Gigya database that match the criteria specified in the request.
  Configuration Issues: The integration between SAP and Gigya may not be configured correctly, leading to failed requests or incorrect parameters being sent.
  Network Issues: There could be network connectivity problems preventing SAP from reaching the Gigya service.
  API Limitations: The Gigya API may have limitations or restrictions that are causing the request to return no records.
  Authentication Issues: If the authentication credentials used to access Gigya are incorrect or expired, the request may fail to retrieve user records.
  
  Solutions:
  
  Check User Records: Verify that there are indeed user records in the Gigya database. You can do this by logging into the Gigya dashboard and checking the user data.
  Review Configuration: Ensure that the integration settings between SAP and Gigya are correctly configured. This includes checking API keys, endpoints, and any parameters being sent in the request.
  Test Network Connectivity: Check the network connection between your SAP system and the Gigya service. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review API Documentation: Consult the Gigya API documentation to ensure that you are using the correct API calls and that you are adhering to any limitations or requirements.
  Check Authentication: Verify that the authentication credentials (API keys, tokens) are valid and have not expired. If necessary, regenerate the credentials and update them in your SAP configuration.
  Error Logs: Check the SAP error logs for any additional error messages or details that may provide more context about the issue.
  
  Related Information:
  
  Gigya Documentation: Familiarize yourself with the Gigya API documentation for specific details on user management and data retrieval.
  SAP Notes: Look for any relevant SAP Notes or support articles that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider reaching out to SAP community forums or Gigya support for assistance if the issue persists after trying the above solutions.
  
  By systematically checking these areas, you should be able to identify the cause of the error and implement an appropriate solution.