How To Fix SMI_GENERAL099 - User with social user(&1) and channel(&2) does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: SMI_GENERAL -

• Message number: 099

• Message text: User with social user(&1) and channel(&2) does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMI_GENERAL099 - User with social user(&1) and channel(&2) does not exist ?

  The SAP error message SMI_GENERAL099 indicates that there is an issue with a user account in the context of the SAP Social Media Integration (SMI) framework. Specifically, the error message states that a user with a specified social user ID and channel does not exist. This can occur in scenarios where SAP is trying to interact with social media platforms or other external systems.
  Cause:
  
  Non-Existent User: The specified social user ID does not exist in the system or has not been created.
  Incorrect Configuration: The configuration for the social media channel may be incorrect, leading to the system being unable to find the user.
  User Deactivation: The user account may have been deactivated or deleted in the social media platform or in the SAP system.
  Authorization Issues: The user may not have the necessary permissions to access the specified channel.
  Data Synchronization Issues: There may be a delay or failure in synchronizing user data between SAP and the social media platform.
  
  Solution:
  
  Verify User Existence: Check if the social user ID exists in the relevant social media platform and ensure that it is correctly configured in the SAP system.
  Check Configuration: Review the configuration settings for the social media channel in SAP. Ensure that all parameters are correctly set up.
  User Activation: If the user account has been deactivated, reactivate it or create a new user account as necessary.
  Permissions Review: Ensure that the user has the appropriate permissions to access the social media channel.
  Data Synchronization: If there are synchronization issues, try to manually synchronize the data or check for any errors in the synchronization process.
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide additional context on the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the SMI framework and this specific error message.
  Documentation: Review the SAP documentation for Social Media Integration to understand the configuration and user management processes.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error details and any relevant logs.
  
  By following these steps, you should be able to identify and resolve the issue related to the SMI_GENERAL099 error message.