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How To Fix SMI_GENERAL095 - User with social user(&1) and channel(&2) exists


SAP Error Message - Details

  • Message type: E = Error

  • Message class: SMI_GENERAL -

  • Message number: 095

  • Message text: User with social user(&1) and channel(&2) exists

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message SMI_GENERAL095 - User with social user(&1) and channel(&2) exists ?

    The SAP error message SMI_GENERAL095 indicates that there is a conflict with a user who has a social user ID and a specific channel. This typically occurs in the context of SAP Social Media Integration or SAP Cloud for Customer (C4C) where social media channels are integrated into the SAP system.

    Cause:

    The error message is triggered when:

    • A user with the specified social user ID (&1) is already associated with the specified channel (&2).
    • The system does not allow duplicate entries for the same social user in the same channel, which is likely a design choice to maintain data integrity and avoid confusion.

    Solution:

    To resolve this error, you can take the following steps:

    1. Check Existing Users:

      • Verify if the user with the specified social user ID already exists in the system for the specified channel. You can do this by checking the user management or social media integration settings in your SAP system.
    2. Remove Duplicate Entry:

      • If you find that the user is indeed already associated with the channel, you may need to either:
        • Remove the existing association if it is no longer needed.
        • Update the existing user’s details instead of trying to create a new entry.
    3. Create a New User:

      • If you need to create a new user, ensure that you are using a different social user ID that is not already in use for that channel.
    4. Consult Documentation:

      • Refer to the SAP documentation specific to the version you are using for more detailed instructions on managing social users and channels.
    5. Contact Support:

      • If the issue persists or if you are unsure about making changes, consider reaching out to SAP support for assistance.

    Related Information:

    • SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
    • User Management: Familiarize yourself with the user management features in your SAP system, especially those related to social media integration.
    • System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.

    By following these steps, you should be able to resolve the SMI_GENERAL095 error and manage your social user and channel associations effectively.

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