How To Fix /SMB/TRANSP_INFRA331 - Starting Import of Customer Scope Information

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/TRANSP_INFRA -

• Message number: 331

• Message text: Starting Import of Customer Scope Information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/TRANSP_INFRA331 - Starting Import of Customer Scope Information ?

  The SAP error message /SMB/TRANSP_INFRA331 typically indicates an issue related to the import of customer scope information during a transport process. This error can occur in the context of SAP S/4HANA Cloud or other SAP systems that utilize the transport management system (TMS).
  Cause:
  The error can be caused by several factors, including:
  
  Missing or Incomplete Transport Request: The transport request may not contain all the necessary objects or configurations required for the import.
  Authorization Issues: The user performing the import may not have the necessary authorizations to execute the transport.
  System Configuration Issues: There may be inconsistencies in the system configuration or settings that prevent the import from proceeding.
  Network Issues: Connectivity problems between the source and target systems can lead to import failures.
  Version Compatibility: The transport request may contain objects that are not compatible with the target system version.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Transport Request: Verify that the transport request is complete and contains all necessary objects. You can do this by reviewing the transport logs and ensuring that all required components are included.
  
  
  Review Authorizations: Ensure that the user performing the import has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  System Configuration: Check the configuration settings of both the source and target systems. Ensure that they are aligned and that there are no discrepancies that could affect the import process.
  
  
  Network Connectivity: Test the network connection between the systems involved in the transport. Ensure that there are no firewalls or network issues blocking the transport.
  
  
  Check for Compatibility: Ensure that the objects being transported are compatible with the target system version. If there are version mismatches, you may need to adjust the transport request or update the target system.
  
  
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  Log Analysis: Analyze the transport logs for more detailed error messages that can provide additional context on what went wrong during the import process.
  
  
  Related Information:
  
  SAP Transport Management System (TMS): Familiarize yourself with the TMS, as it is crucial for managing transports between SAP systems.
  SAP Notes and Knowledge Base: Regularly check SAP's support portal for notes related to transport issues and error messages.
  SAP Community: Engage with the SAP Community forums to seek advice from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, consider reaching out to SAP Support for further assistance.