How To Fix /SMB/HELPER028 - User Settings Cleanup abored

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/HELPER -

• Message number: 028

• Message text: User Settings Cleanup abored

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/HELPER028 - User Settings Cleanup abored ?

  The SAP error message /SMB/HELPER028 User Settings Cleanup aborted typically occurs during the execution of a cleanup process for user settings in the SAP system. This error can arise due to various reasons, including issues with user authorizations, system configuration, or data inconsistencies.
  Causes:
  
  Authorization Issues: The user executing the cleanup may not have the necessary authorizations to perform the operation.
  Data Inconsistencies: There may be inconsistencies or corruption in the user settings data that prevent the cleanup process from completing successfully.
  System Configuration: Incorrect configuration settings in the SAP system can lead to this error.
  Locks or Conflicts: Other processes or transactions may be locking the necessary resources, causing the cleanup to fail.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the appropriate authorizations to perform the cleanup. This may involve checking roles and permissions in the SAP system.
  Review Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the cleanup process.
  Data Consistency Check: Run consistency checks on the user settings data to identify and resolve any inconsistencies. This may involve using specific SAP transactions or tools designed for data maintenance.
  System Configuration Review: Review the configuration settings related to user management and cleanup processes to ensure they are set up correctly.
  Restart the Process: Sometimes, simply restarting the cleanup process can resolve transient issues. Ensure that no other processes are conflicting with the cleanup.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide patches or specific guidance based on the version of SAP you are using.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SUIM (User Information System), and SLG1 (Application Log) for troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to user management and cleanup processes for best practices and guidelines.
  
  By following these steps, you should be able to diagnose and resolve the /SMB/HELPER028 User Settings Cleanup aborted error in your SAP system.