How To Fix /SMB/CUSTOMIZING068 - Could not retrieve client of RFC destination

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/CUSTOMIZING -

• Message number: 068

• Message text: Could not retrieve client of RFC destination

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/CUSTOMIZING068 - Could not retrieve client of RFC destination ?

  The SAP error message /SMB/CUSTOMIZING068 Could not retrieve client of RFC destination typically indicates an issue with the Remote Function Call (RFC) destination configuration in your SAP system. This error can occur when the system is unable to determine the client associated with a specified RFC destination, which is necessary for establishing a connection to another SAP system or service.
  Causes:
  
  Incorrect RFC Destination Configuration: The RFC destination may not be properly configured, or it may be pointing to an invalid or non-existent target system.
  Missing Client Information: The client information for the specified RFC destination may be missing or incorrectly set.
  Authorization Issues: The user or service account used to access the RFC destination may not have the necessary authorizations.
  Network Issues: There may be network connectivity issues preventing access to the target system.
  System Configuration Issues: The SAP system may not be properly configured to handle the RFC calls.
  
  Solutions:
  
  
  Check RFC Destination Configuration:
  
  Go to transaction code SM59 to check the configuration of the RFC destination.
  Ensure that the destination is correctly defined, including the target system, client, user, password, and other parameters.
  
  
  
  Verify Client Information:
  
  Ensure that the client number is specified in the RFC destination settings.
  If the client is not specified, you may need to add it.
  
  
  
  Test the RFC Connection:
  
  In transaction SM59, select the RFC destination and use the "Connection Test" option to verify that the connection can be established successfully.
  
  
  
  Check Authorizations:
  
  Ensure that the user credentials used in the RFC destination have the necessary authorizations to access the target system.
  
  
  
  Review Network Settings:
  
  Check for any network issues that may be preventing the connection to the target system.
  Ensure that firewalls or other network security settings are not blocking the connection.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  System Logs:
  
  Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SM59: Manage RFC Destinations
  SM21: System Log
  SU53: Authorization Check
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide specific guidance or patches related to this error.
  Documentation: Review SAP documentation on RFC destinations and connectivity for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify and resolve the issue causing the /SMB/CUSTOMIZING068 error message. If the problem persists, consider reaching out to your SAP Basis team or SAP support for further assistance.