How To Fix /SMB/CENTRALDATA072 - Solution &1 must not be the customer solution - correct system setup

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/CENTRALDATA -

• Message number: 072

• Message text: Solution &1 must not be the customer solution - correct system setup

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/CENTRALDATA072 - Solution &1 must not be the customer solution - correct system setup ?

  The SAP error message /SMB/CENTRALDATA072 indicates that there is an issue with the system setup related to the customer solution. This error typically arises in the context of SAP Business ByDesign or SAP S/4HANA Cloud, where certain configurations or settings are not aligned with the expected system requirements.
  Cause:
  The error message suggests that the solution you are trying to implement or configure is not compatible with the current system setup. Specifically, it indicates that the solution you are working with must not be the customer solution, which means that the system is expecting a different configuration or a different type of solution.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check System Configuration: Ensure that the system is configured correctly for the solution you are trying to implement. This may involve checking the settings in the SAP system to ensure they align with the requirements of the solution.
  
  
  Review Solution Type: Verify that the solution you are trying to use is appropriate for your system. If you are using a customer-specific solution, you may need to switch to a standard solution or adjust the configuration to match the expected setup.
  
  
  Consult Documentation: Refer to the official SAP documentation for the specific solution you are working with. This documentation often contains information about system requirements and configuration steps that need to be followed.
  
  
  Contact SAP Support: If you are unable to resolve the issue through the above steps, consider reaching out to SAP Support for assistance. They can provide guidance specific to your system and help troubleshoot the issue.
  
  
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as sometimes issues can arise from outdated software.
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error message. SAP Notes often contain fixes, workarounds, or additional information about known issues.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues. They can provide insights and solutions based on their experiences.
  Training and Resources: Consider accessing training materials or resources related to the specific SAP solution you are working with to better understand its configuration and requirements.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.