How To Fix /SMB/ACTV036 - Error occurs when sending notification

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/ACTV -

• Message number: 036

• Message text: Error occurs when sending notification

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/ACTV036 - Error occurs when sending notification ?

  The SAP error message /SMB/ACTV036 typically occurs in the context of the SAP Business One application, particularly when there is an issue with sending notifications. This error can arise due to various reasons, including configuration issues, connectivity problems, or missing data.
  Causes:
  
  Configuration Issues: The notification settings in SAP Business One may not be properly configured. This includes settings related to the SMTP server, email addresses, or notification templates.
  Connectivity Problems: There may be issues with the network connection to the SMTP server, preventing the application from sending emails.
  Missing Data: Required fields or data for the notification may be missing or incorrectly formatted.
  User Permissions: The user attempting to send the notification may not have the necessary permissions to do so.
  System Errors: There could be underlying system errors or bugs in the SAP Business One application.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP server settings in the SAP Business One configuration. Ensure that the server address, port, and authentication details are correct.
  Check the email templates and ensure that they are properly set up and contain all necessary information.
  
  
  
  Test Connectivity:
  
  Test the connection to the SMTP server from the SAP Business One environment. You can use tools like telnet to check if the server is reachable on the specified port.
  
  
  
  Review Notification Data:
  
  Ensure that all required fields for the notification are filled out correctly. Check for any missing or incorrectly formatted data.
  
  
  
  Check User Permissions:
  
  Review the user roles and permissions in SAP Business One to ensure that the user has the necessary rights to send notifications.
  
  
  
  Consult Logs:
  
  Check the SAP Business One logs for any additional error messages or details that could provide more context about the issue.
  
  
  
  Update SAP Business One:
  
  Ensure that you are using the latest version of SAP Business One, as updates may contain bug fixes and improvements related to notifications.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support or your SAP Business One partner for further assistance.
  
  
  
  Related Information:
  
  Documentation: Refer to the official SAP Business One documentation for detailed information on configuring notifications and troubleshooting common issues.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Notes: Check SAP Notes for any known issues related to the error message /SMB/ACTV036 and recommended fixes or workarounds.
  
  By following these steps, you should be able to identify and resolve the issue causing the /SMB/ACTV036 error when sending notifications in SAP Business One.