How To Fix SM02012 - No list of servers received

SAP Error Message - Details

• Message type: E = Error

• Message class: SM02 - Texts for System Messages and Function Group SM02

• Message number: 012

• Message text: No list of servers received

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SM02012 - No list of servers received ?

  The SAP error message SM02012 "No list of servers received" typically indicates that the SAP system is unable to retrieve a list of application servers from the message server. This can occur for various reasons, and understanding the cause is essential for troubleshooting the issue.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP GUI and the message server.
  Message Server Down: The message server itself may be down or not functioning correctly.
  Incorrect Configuration: The SAP system may be incorrectly configured, leading to issues in connecting to the message server.
  Firewall Restrictions: Firewalls or security settings may be blocking the necessary ports for communication with the message server.
  DNS Issues: Problems with DNS resolution can prevent the SAP GUI from locating the message server.
  SAP Kernel Issues: There may be issues with the SAP kernel or the version being used.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the client and the server is stable.
  Use tools like ping or tracert to check connectivity to the message server.
  
  
  
  Verify Message Server Status:
  
  Check if the message server is running. You can do this by logging into the SAP system using a different method (like SAP GUI) or checking the server status in the SAP Management Console (SAP MMC).
  
  
  
  Review Configuration:
  
  Ensure that the SAP GUI is correctly configured to connect to the message server. Check the SAP GUI connection settings and ensure that the message server's hostname and port are correct.
  
  
  
  Check Firewall Settings:
  
  Verify that the necessary ports (typically 3600 for the message server) are open and not blocked by a firewall.
  
  
  
  DNS Resolution:
  
  Ensure that the hostname of the message server can be resolved correctly. You can test this by using the nslookup command.
  
  
  
  Update SAP Kernel:
  
  If you suspect that the issue is related to the SAP kernel, consider updating to the latest version or applying any relevant patches.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that might address this specific error. SAP frequently updates its knowledge base with solutions to known issues.
  
  
  
  Restart Services:
  
  If possible, restart the message server and any related services to see if that resolves the issue.
  
  
  
  Related Information:
  
  SAP Transaction Codes: You can use transaction codes like SM51 to view the list of application servers and their statuses.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to diagnose and resolve the "No list of servers received" error in SAP.