How To Fix SLS_PAYSP031 - Refund request not received or accepted by PSP &2 for document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SLS_PAYSP - Payment Service Provider Integration

• Message number: 031

• Message text: Refund request not received or accepted by PSP &2 for document &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SLS_PAYSP031 - Refund request not received or accepted by PSP &2 for document &1 ?

  The SAP error message SLS_PAYSP031 indicates that a refund request was not received or accepted by the Payment Service Provider (PSP) for a specific document. This error typically arises in the context of payment processing, particularly when dealing with refunds in an SAP system integrated with a PSP.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the PSP, preventing the refund request from being sent or acknowledged.
  Configuration Errors: Incorrect configuration settings in the SAP system or the PSP can lead to issues in processing refund requests.
  Invalid Data: The data being sent in the refund request may be incomplete or incorrect, leading to rejection by the PSP.
  PSP Limitations: The PSP may have restrictions or limitations on processing refunds, such as time limits or specific conditions that must be met.
  System Errors: There may be bugs or issues within the SAP system or the PSP's system that are causing the request to fail.
  
  Solutions:
  
  Check Connectivity: Ensure that there are no network issues between the SAP system and the PSP. Test the connection and verify that the PSP is reachable.
  Review Configuration: Verify the configuration settings in both the SAP system and the PSP. Ensure that all necessary parameters are correctly set up for refund processing.
  Validate Data: Check the data being sent in the refund request for completeness and correctness. Ensure that all required fields are populated and that the data adheres to the PSP's requirements.
  Consult PSP Documentation: Review the documentation provided by the PSP to understand any specific requirements or limitations regarding refund processing.
  Error Logs: Check the error logs in the SAP system for more detailed information about the failure. This may provide insights into what went wrong.
  Contact PSP Support: If the issue persists, contact the support team of the PSP for assistance. They may have additional insights or be able to provide information on why the request was not accepted.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on refund processing with your particular PSP.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that may help in troubleshooting payment processing issues (e.g., SLL1, SLL2 for payment processing).
  Integration Documentation: Review the integration documentation between SAP and the PSP to ensure that all necessary steps and configurations have been followed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.