How To Fix SLC_QNR_RESP008 - Question root keys do not match (&1, &2); contact system administration

SAP Error Message - Details

• Message type: E = Error

• Message class: SLC_QNR_RESP - Message class for Questionnaire Response

• Message number: 008

• Message text: Question root keys do not match (&1, &2); contact system administration

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SLC_QNR_RESP008 - Question root keys do not match (&1, &2); contact system administration ?

  The SAP error message SLC_QNR_RESP008 indicates that there is a mismatch between the root keys in the system. This typically occurs in the context of SAP's Solution Manager or when dealing with system landscape management, particularly in scenarios involving system copies, transports, or landscape changes.
  Cause:
  The error message suggests that the root keys (which are unique identifiers for systems or components) do not match between two entities (indicated by &1 and &2). This can happen due to several reasons:
  
  System Copy or Migration: If a system copy or migration was performed, the root keys may not have been updated correctly.
  Transport Issues: If there were issues during the transport of objects or configurations, it could lead to mismatched keys.
  Configuration Errors: Incorrect configuration in the Solution Manager or the systems involved can lead to this error.
  Data Consistency Issues: There may be inconsistencies in the data stored in the database regarding the system landscape.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check System Configuration:
  
  Verify the configuration of the systems involved. Ensure that the root keys are correctly defined and match across the systems.
  
  
  
  Review System Landscape:
  
  Use transaction codes like SLC0 (for System Landscape Directory) to check the landscape configuration and ensure that all systems are correctly registered.
  
  
  
  Update Root Keys:
  
  If you identify that the root keys are indeed mismatched, you may need to update them. This can involve using specific SAP transactions or tools to correct the keys.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates that can resolve the issue.
  
  
  
  Contact System Administration:
  
  If you are unable to resolve the issue, it is advisable to contact your system administration team or SAP support for further assistance. They may have more tools and access to logs that can help diagnose the problem.
  
  
  
  Check Logs:
  
  Review system logs (using transaction SLG1 for application logs) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for details on system landscape management and error handling.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Support: If the issue persists, consider opening a support ticket with SAP for more tailored assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.