How To Fix SKTZ249 - The worklist has been reset

SAP Error Message - Details

• Message type: E = Error

• Message class: SKTZ - Übersetzung: Arbeitsvorrat

• Message number: 249

• Message text: The worklist has been reset

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SKTZ249 - The worklist has been reset ?

  The SAP error message SKTZ249, which states "The worklist has been reset," typically occurs in the context of SAP Business Workflow or when dealing with work items in the SAP system. This message indicates that the worklist, which is a list of tasks or work items assigned to a user, has been cleared or reset for some reason.
  Causes:
  
  User Action: The user may have manually reset the worklist or performed an action that caused the worklist to refresh.
  System Configuration: Changes in system configuration or settings related to workflow processing can lead to the resetting of the worklist.
  Workflow Termination: If a workflow instance is terminated or completed, it may result in the worklist being reset.
  Authorization Issues: If there are changes in user roles or authorizations, it may affect the visibility of work items in the worklist.
  System Errors: Technical issues or bugs in the SAP system can also lead to unexpected behavior, including resetting the worklist.
  
  Solutions:
  
  Refresh the Worklist: Try refreshing the worklist manually to see if the items reappear.
  Check Workflow Status: Verify the status of the workflows associated with the work items. If they are completed or terminated, they will not appear in the worklist.
  Review User Authorizations: Ensure that the user has the necessary authorizations to view the work items. Check if there have been any changes to user roles.
  Consult System Logs: Check the system logs (transaction SLG1) for any errors or warnings that might provide more context about why the worklist was reset.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Selection with Frequency) to manage and monitor work items.
  Workflow Monitoring: Use transaction SWI6 to monitor workflow instances and their statuses.
  User Training: Ensure that users are trained on how to manage their worklists effectively and understand the implications of resetting or refreshing their worklists.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the SKTZ249 error message in SAP.