How To Fix SKTZ237 - Worklist reset failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SKTZ - Übersetzung: Arbeitsvorrat

• Message number: 237

• Message text: Worklist reset failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SKTZ237 - Worklist reset failed ?

  The SAP error message SKTZ237, which states "Worklist reset failed," typically occurs in the context of SAP's workflow or worklist management. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary permissions to reset the worklist.
  System Configuration: There may be issues with the configuration of the workflow or worklist settings in the SAP system.
  Database Locking: The database might be locked or experiencing issues that prevent the reset operation from completing.
  Technical Errors: There could be underlying technical issues, such as problems with the application server or network connectivity.
  Incomplete Workflow: If the workflow items are not properly completed or are in an inconsistent state, it may lead to this error.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the worklist reset. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Configuration: Check the configuration settings for the workflow and worklist. Ensure that all necessary parameters are correctly set.
  Database Check: Investigate the database for any locks or issues. You may need to consult with your database administrator to resolve any locking issues.
  System Logs: Review the system logs (transaction codes like SLG1 for application logs) for any additional error messages or warnings that could provide more context about the failure.
  Restart Services: If the issue persists, consider restarting the relevant SAP services or application servers to clear any temporary issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Selection for a specific user) to analyze work items.
  Workflow Monitoring: Use transaction SWI6 to monitor workflow instances and identify any that may be causing issues.
  Documentation: Review SAP documentation related to workflow management and worklist handling for best practices and troubleshooting tips.
  
  By following these steps, you should be able to diagnose and resolve the SKTZ237 error effectively.