How To Fix SK584 - Telephone number could not be converted to canonical format

SAP Error Message - Details

• Message type: E = Error

• Message class: SK - SAPcomm messages

• Message number: 584

• Message text: Telephone number could not be converted to canonical format

What causes this issue?

Unable to convert the telephone number to canonical format.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change the number and ensure that the area code is clearly separated
from the main number, for example, such as:
1. (01234)56789
2. 01234/56789
3. 01234.56789

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SK584 - Telephone number could not be converted to canonical format ?

  The SAP error message SK584, which states "Telephone number could not be converted to canonical format," typically occurs when there is an issue with the format of a telephone number in the SAP system. This error is often related to the way telephone numbers are stored or processed, particularly when they need to be converted into a standardized or "canonical" format for consistency and interoperability.
  Causes:
  
  Invalid Format: The telephone number may not conform to the expected format. This can include missing country codes, incorrect number of digits, or the presence of invalid characters (like letters or special symbols).
  Configuration Issues: The system may not be properly configured to recognize certain formats or country codes.
  Data Entry Errors: Users may have entered telephone numbers incorrectly, leading to formatting issues.
  Localization Settings: The settings for telephone number formats may not align with the regional settings of the user or the organization.
  
  Solutions:
  
  
  Check the Format: Ensure that the telephone number is entered in the correct format. This typically includes:
  
  Country code (e.g., +1 for the USA)
  Area code (if applicable)
  Local number
  No spaces, dashes, or special characters unless specified by the system.
  
  
  
  Review Configuration Settings: Check the configuration settings in SAP for telephone number formats. This can usually be found in the customizing settings under the relevant module (e.g., SAP Customer Relationship Management or SAP Human Capital Management).
  
  
  Data Validation: Implement data validation rules to ensure that telephone numbers are entered correctly. This can include using input masks or validation checks during data entry.
  
  
  Correct Existing Data: If there are existing records with incorrect telephone numbers, you may need to clean up the data. This can involve running reports to identify invalid numbers and correcting them.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on telephone number formats and canonicalization.
  
  
  Contact Support: If the issue persists after checking the above, consider reaching out to SAP support for assistance, especially if it seems to be a system-wide issue.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training: Consider training for users on proper data entry practices to minimize future occurrences of this error.
  
  By addressing the formatting and configuration issues, you should be able to resolve the SK584 error and ensure that telephone numbers are processed correctly in the SAP system.